Dynamics 365 CE Functional Lead

Working Hours/Days Monday - Friday 7-4 or 8-5, on-call or after-hours based off of business needs. Overview The Dynamics 365 Customer Engagement (CE) Functional Lead owns the functional design, configuration, and delivery of the Dynamics 365 CE platform during a multiu2011program implementation and ongoing operations. This role serves as the single functional owner across Sales, Customer Service, Field Service, and related CE workloads, ensuring a consistent data model, user experience, security posture, and release approach.The CE Functional Lead acts as the product owner for CEu2014bridging business strategy and technical deliveryu2014while partnering with the D365 Architect, Power Platform team, and business domain leaders. Why This Role Exists With multiple CE programs going live within a condensed timeframe, strong centralized functional ownership is critical. This role ensures CE is delivered as one cohesive platform rather than fragmented solutions, enabling adoption, scalability, and longu2011term business value. Basic Duties Key Responsibilities u2013 Multiu2011Program Ownership + Own functional design and behavior of all CE applicationsu2022 Act as the final decision authority on crossu2011program dependenciesu2022 Manage and prioritize a unified CE backlogu2022 Coordinate gou2011live readiness and stabilization activities Dataverse & Solution Design + Own Dataverse schema, relationships, and data standardsu2022 Design business process flows, forms, views, and dashboardsu2022 Ensure consistency across all CE environmentsu2022 Balance configuration vs customization decisions User Experience & Adoption + Design roleu2011based user experiencesu2022 Collect postu2011gou2011live feedback and drive iterative improvementsu2022 Support training and change initiativesu2022 Promote CE best practices Security & Governance + Define CE security roles aligned to business responsibilitiesu2022 Partner with the D365 Architect on environment governanceu2022 Support compliance and segregationu2011ofu2011duties requirements Power Platform Collaboration + Partner on Power Automate and lowu2011code extensionsu2022 Ensure automation reliability and sustainabilityu2022 Identify process improvement opportunities What This Role Does Not Own + Platform infrastructureu2022 Enterprise integration architectureu2022 Deep custom development or plugins Qualifications + Handsu2011on functional Dynamics 365 CE experienceu2022 Strong Dataverse knowledgeu2022 Understanding of Sales and/or Customer Service processesu2022 Strong stakeholder communication and decisionu2011making skills + Must possess a valid driveru2019s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions This position will primarily work in an office environment, May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. Some travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Applicants must be legally authorized to work in the United States for any employer.The company does not sponsor employment visas now or in the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Need help finding the right job? We can recommend jobs specifically for you Req No.2026-5551 CategoryInformation Technology LocationUS-IA-Cedar Rapids TypeRegular Full-Time Union or Non-UnionNon-Union DivisionCorporate CompanyAltorfer Inc

Created: 2026-02-13