INTL - LATAM - Manual QA Tester (OTT/Streaming ...

Job Description Insight Global is seeking Manual QA Testers for one of our large media clients. In this role you will manually test streaming applications across multiple OTT and connectedu2011TV platforms to ensure releases are productionu2011ready. Platforms include Roku, Comcast/Xfinity, Samsung Smart TVs, LG Smart TVs, Amazon Fire TV, Android TV, and Vizio. Your focus includes core playback behaviors such as start, buffering, pause/resume, seek, and error handling, under realu2011world conditions (slow networks, app interruptions, episode switching), plus validating ads, captions/subtitles, and audio tracks across devices. Youu2019ll also verify platformu2011specific behavior (e.g., Roku vs. Samsung or Fire TV), isolate deviceu2011level issues, and confirm fixes hold consistently across environments before each release. You will execute large test suites (300-400+ test cases per release) on the specific devices you own, confirm pass/fail results, and validate behavior before each production push. You will install and test custom application builds directly on OTT devices and perform multiple rounds of testing per release to validate fixes and catch regressions. When issues are found, you will reproduce them, gather logs, and document defects clearly so engineering teams can act quickly. You will create detailed Jira tickets with clear reproduction steps, expected vs. actual results, device and platform details (such as Roku device IDs), and supporting evidence including screenshots, videos, Charles Proxy logs, and ADB logs when applicable. You will regularly use Charles Proxy to inspect network traffic and collect ADB logs to support troubleshooting. You will communicate testing status, risks, and release blockers to QA leadership and work closely with engineers and product managers to clarify issues and verify fixes. In addition to executing test cases, you are expected to flag usability issues, edge cases, and broader product problems uncovered during testing. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2+ years of manual QA for consumer apps, with emphasis on release validation and regression (multiu2011round testing) Proven OTT/CTV testing on real devices (e.g., Roku, Samsung, LG, Fire TV, Android TV), including platformu2011specific nuances and deviceu2011level troubleshooting Handsu2011on playback testing expertise: start, buffering, pause/resume, seek, error handling, and recovery Ability to test under realu2011world conditions: slow/unstable networks, app interruptions, resume, episode switching Experience validating ads, captions/subtitles, and audio tracks during playback Ability to install, configure, and validate custom builds on OTT devices; comfort with device settings and developer menus Proficiency with Charles Proxy (set up on device, capture/filter sessions, attach logs) and working knowledge of ADB (if applicable - collect logs, basic commands) Strong, actionable bug reporting in Jira (clear repro steps, expected vs. actual, device details such as Roku device ID, evidence attached) Familiarity with Jira or TestRail (or similar) for test case execution Clear written and verbal communication; able to escalate risks early and collaborate with engineers and PMs

Created: 2026-02-16