Deputy Chief Information Officer, Client Facing Tech (...

NY HELP No Agency Attorney General, Office of the Title Deputy Chief Information Officer, Client Facing Tech (6424) Occupational Category Legal Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $175313 to $175313 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 10 British American Blvd City Latham State NY Zip Code 12110 Duties Description Administration DivisionInformation Technology Bureauu2014Latham (Albany-area) Deputy Chief Information Officer for Performance and Portfolio Management Reference No. ITB_LAT_DCIO/PPM_6424Application Deadline is March 6, 2026Salary Range: $175,313To be considered for this opportunity, submit a complete application online at ag.ny.gov/job-postings/otherApplications accepted on a rolling basis until position is filled. Application review to begin on March 6, 2026. The Office of the New York State Attorney Generalu2019s (OAG) Information Technology Bureau (ITB) is seeking an experienced people manager and strategic technology leader who has a diverse and deep understanding of a wide array of client facing technology solutions and services, that includes portfolio management and organizational change management functions, to serve as the Deputy Chief Information Officer for Performance and Portfolio Management (DCIO-PPM). The DCIO-PPM will be based in Latham, NY and will report to the Chief Information Officer (CIO). The OAG is recognized as a national leader in civil rights, investor protection, labor rights, personal privacy, public safety, and criminal law enforcement. The ITB has the unique responsibility of supporting OAG as the Peopleu2019s Lawyer in its many and varied initiatives, multiple locations, and numerous platforms. The OAG is responsible for defending the state in litigation, engages in affirmative civil and criminal investigations and litigation, and serves as the chief guardian of the legal rights of the citizens of New York, its businesses, and its natural resources. The Administration Division and ITB proudly play a role in the daily support of this mission. Duties: u2022 Supporting and advising the CIO in the strategic/operational planning and execution efforts needed to modernize and enhance technology service and solution delivery across OAG, including driving technology management projects and initiatives as needed. u2022 Overseeing the daily operational effectiveness, support, and reliability of mission-critical platforms, systems, services, and resources within following ITB groups: u00ad Client Support Services: including desktop/regional support, service desk/ServiceNow, asset management, mobile device team, trial support u00ad Web Team: responsible for the public facing website, intranets, numerous web forms, and other critical web/media support u00ad Media and Events Services Team: responsible for Attorney General, Executive, and organization wide media and event support, as well as multi-media processing for FOIL u00ad Project Management Office: oversee a team of Project Managers and Business Analysts who enable the timely progress and achievement of portfolio objectives u2022 Leading a large, cross-functional, geographically distributed team, including managers, represented civil service employees, and consultants. Supporting the professional development/advancement of this team by recommending skills trainings, advocating for promotions, and assisting with recruitment and retention efforts that advance OAGu2019s diversity, equity, and inclusion principles/goals. u2022 Interacting regularly with key OAG stakeholders to determine needs and make recommendations for systems, solutions, and support strategies. u2022 Engaging with vendors to find technology solutions for existing and future projects that align with the strategic plan and OAG practices. u2022 Establishing and enhancing the Organizational Change Management practice in support of key initiatives. u2022 Developing and maintaining key performance metrics for CIO and other senior leadership review related to ITB. u2022 Ensuring system uptime and service level expectations for systems and teams within their scope of responsibility. u2022 Planning and ensuring appropriate budget alignment and expenditure for their area of responsibility. u2022 Developing and sharing communications around system availability and metrics. u2022 Remaining aware of technology and industry trends and their impacts on ITB planning, business case development, risk assessment, budget management, and other operational factors. Minimum Qualifications Qualifications:u2022 A bacheloru2019s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience, including seven (7) years of progressively responsible management experience at an organization of comparable size and complexity to OAG. u2022 At least five (5) years of experience overseeing a formal Project Management Office and/or Change Management function.u2022 At least five (5) years of experience supervising IT teams of at least 20 staff. u2022 Prior IT budget, fiscal planning, and capital management experience of at least $3 million, including experience with vendor management. u2022 Excellent problem-solving, project management, performance management, strategic planning, and crisis management skills. u2022 Self-motivated to deliver superior customer/end user experiences with the ability to communicate (both verbal and written) complex IT information, policies, and procedures clearly and accessibly to a variety of audiences/stakeholders. u2022 Collaborative and innovative, including the ability to cultivate productive working relationships inside and outside of the organization to address issues creatively and effectively, particularly those needing a multidisciplinary approach. u2022 Availability for periodic travel within New York State and elsewhere in the United States for conferences and meetings is required. u2022 This is an essential position and will be expected to be available to respond to emergencies outside of normal business hours. Additional Comments Preferred Skills and Experience: u2022 Prior experience managing large, cross-functional, geographically distributed teams, including managers, civil service employees, and consultants. u2022 Prior relevant work experience in law enforcement, government, legal, or at adjacent/related agencies/organizations. u2022 Project Management Professional current certification.u2022 ProSci Certified Change Management Practitioner (or equivalent). u2022 Familiarity with modern web/intranet content management platforms.u2022 Familiarity with IT service management platforms, such as ServiceNow.u2022 Familiarity with webcasting, video editing technologies. The annual salary for this position is $175,313. As an employee of OAG, you will join a team of dedicated individuals who work to serve the people of our state through a wide variety of occupations. We offer a comprehensive New York state benefits package, including paid leave, health, dental, vision, and retirement benefits, and family-friendly policies. Additionally, OAG offers a robust Workplace Flexibilities Program with multiple options for employees, including telecommuting (up to two days per week) and alternative work schedules.Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity. Some positions may require additional credentials or a background check to verify your identity. Name Legal Recruitment Telephone 212-416-8080 Fax Email Address Address Street 28 Liberty St Legal Recruitment Bureau City New York State NY Zip Code 10005 Notes on Applying Applications must be submitted online via this link: must be prepared to submit a complete application consisting of the following:u2022 Cover Letter: You may address your letter to the Legal Recruitment Unit. Indicate why you are interested in a position with OAG and what makes you a strong candidate. You may wish to include information about what life experiences you will bring to the position that will enhance OAGu2019s ability to better serve the diverse population of this state.u2022 Resumeu2022 Writing Sample: Your sample should demonstrate your ability to analyze and organize information into an effective document that is well-organized and error-free. If needed, please include a cover page to provide the reviewer with any relevant context or background information. u2022 Reference List: Submit a list of three (3) references; supervisory references are preferred. For each reference, indicate the nature and duration of your relationship. Include contact information and email addresses for each reference. Please note, your references will not be contacted until after you interview for the position.

Created: 2026-02-16