Senior Program Manager, Ambulatory CDI

When you join the growing BILH team, you're not just taking a job, youu2019re making a difference in peopleu2019s lives. Position Summary The Senior Program Manager, Ambulatory CDI Operations provides independent operational leadership for CDI initiatives across the ambulatory network. This role is directly accountable for program implementation, performance outcomes, cross-functional coordination, and vendor execution in support of organizational risk, quality, and documentation goals. The Senior Program Manager exercises delegated decision-making authority, represents departmental leadership in operational forums, and ensures the sustainable execution of programs that span 90+ practices across multiple regions. This position leads system rollouts, drives engagement, resolves operational barriers, and ensures end-to-end continuity of key CDI workflows. Job Description: Essential Responsibilities Program Ownership & Execution u00b7 Owns and manages the successful implementation and ongoing performance of ambulatory CDI programs, including Pre-Visit, Post-Visit/Concurrent, and Point-of-Care workflows. u00b7 Develops and executes program plans, timelines, and stakeholder coordination for enterprise onboarding, expansions, and rollouts. u00b7 Establishes onboarding standards, readiness milestones, communication sequences, and success metrics for new regions and practices. u00b7 Identifies barriers to program success and independently implements corrective actions, escalating only when necessary. Operational Leadership & Delegated Authority u00b7 Serves as the first point of escalation for operational issues, resolving barriers and making decisions on behalf of departmental leadership. u00b7 Represents the department in cross-functional operational meetings, assuming full decision-making authority when acting as designee. u00b7 Ensures program continuity and alignment by proactively partnering with practice leadership, IT, coding, compliance, leadership stakeholders, and population health teams. Vendor Oversight & Partnership Management u00b7 Leads operational coordination with external vendor partners (e.g., Chirok), ensuring adherence to workflows, expectations, and performance outcomes. u00b7 Oversees onboarding, reporting, transitions, and escalations, ensuring execution aligns with network priorities. Training, Change Management & Talent Development u00b7 Develops and delivers training strategies for practices, providers, and internal staff to drive adoption of CDI workflows and point-of-care solutions. u00b7 Mentors team members, reinforces accountability, and strengthens overall team capability to support expanding program needs. Performance Monitoring & Accountability u00b7 Reviews monthly program performance analyses and translates insights into tactical next steps, provider outreach, workflow adjustments, and stakeholder follow-up. u00b7 Tracks engagement, adoption, performance trends, and compliance, ensuring leadership has visibility into progress, barriers, and outcomes. Scope of Authority This position carries delegated authority from departmental leadership to: u00b7 Make independent operational decisions impacting multiple regions, practices, and vendor execution u00b7 Prioritize escalations, triage issues, and determine corrective paths u00b7 Act as departmental representative and final decision-maker in operational forums when leadership is not present u00b7 Direct vendor actions, timelines, and operational focus u00b7 Enforce adherence to established workflows, expectations, and processes This role owns outcomes, not tasks. Leadership Responsibilities u00b7 Functions as second-in-command for the Ambulatory CDI program, ensuring uninterrupted leadership coverage and execution. u00b7 Leads portions of team meetings, drives accountability on action items, and reinforces program priorities across the team. Required Qualifications u00b7 Bacheloru2019s degree or equivalent experience, Master's degree preferred u00b7 Experience leading programs, cross-functional initiatives, or operational rollouts u00b7 Demonstrated ability to influence, drive accountability, and deliver outcomes across multiple stakeholder groups u00b7 Strong analytical, communication, and project management skills Pay Range: $0.00 USD - $0.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Created: 2026-02-16