Azure VMware Solution Operations Support Specialist

Seeking skilled professionals to join our Azure VMware Solution (AVS) operations support team. In this role, you will be responsible for providing comprehensive 24/7 technical support for Microsoft's cloud-based VMware infrastructure. The ideal candidate will excel in a fast-paced environment, delivering critical support services across time zones to ensure maximum platform availability and performance. This position requires strong diagnostic skills, effective communication with customers during critical incidents, and the ability to drive swift resolution of service-impacting events. Duties and Responsibilities + Troubleshoot complex issues related to VMware vSphere infrastructure, NSX-T networking, vSAN storage, and ExpressRoute connectivity within the AVS environment. + Participate in on-call rotations, collaborate with cross-functional engineering teams, and continuously improve operational efficiency through automation and process refinement. + Responds to incident tickets in an operational environment to meet SLA objectives. Typically responds to the more complex incidents. + Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. + Reviews system logs to identify and mitigate system issues. + Leverages knowledge base to help troubleshoot, identify and resolve systems issues. + Updates knowledge base troubleshooting guides and lessons learned as required. + Documents incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. + Documents system issues resulting in system outages and coordinate change though change management process. + Supports collaboration across operations, development teams and external partners. + Supports

Created: 2026-02-16