Americas Lead of Space Management, Planning & ...

Job Title Americas Lead of Space Management, Planning & Occupancy (SPO) Job Description Summary The Americas Lead of SPO will be responsible for all existing Global Occupier Services Client Accounts within the Americas region. This individual will provide the necessary leadership and support to existing GOS Account teams with managing all aspects of the account evolution including, but not limited to, expansion (geography/scope), service levels, contract renewals, team development, innovation, best practices and overall profitability. The primary focus of the role is in organic growth of services within the region. Job Description Essential functions and responsibilities u00b7 Responsible for implementing overall vision, strategy and multi-year contract/metrics for client accounts, focused on the expansion of SPO services. u00b7 SPO Platform representative for the Americas region, serving as an extension of the Platform SMEs and drawing upon their unique expertise to solution, provide business processes, and own their individual specialties with the practice. u00b7 Primary executive point of contact for GOS occupier clients within the region, collaborating with the entire platform to deliver client value, expand client relationships, and grow GOS business across the region. u00b7 Set operational and financial goals through internal Business Planning and client facing Strategic Agendas u00b7 Indirect P&L contributor for all regional accounts including forecasting of opportunities, quarterly financial reviews/recommendations and achievement of EBITDA targets. u00b7 Have awareness of the client maturity curve, where a client is currently on their advancement of SPO services and the end-state goal of our partnership with them. Recognize the belief in C&W for Better Never Settles and the continuous improvement mindset as the industry changes and advances. u00b7 Support a highly engaged, top talent workforce with focus on client needs, satisfaction and positive KPI results u00b7 Participate in semi-annual account reviews which will include: summary of performance, financial review, risks and mitigation, growth opportunities, talent developments and succession planning, etc. u00b7 Identify opportunities to support and champion automation, process efficiency, and continuous improvement through technology throughout SPO to provide a competitive advantage. u00b7 Instill a strategic, data driven approach with all account team members on behalf of client. u00b7 Participate in all regional delivery updates, AD/EAD meetings and business reviews as required to represent the SPO service line. Have awareness of critical business related technology products in the areas of occupancy management, visitor management, bookings/reservations, and sensors. u00b7 Develop a working knowledge of C&W platform resources including service line leads, marketing, research, technology and core best practices to enhance overall client satisfaction and sales efforts u00b7 Partner with service line leaders to build and create a culture of trust and teamwork across business lines u00b7 Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction. u00b7 Ensure coordination of regular performance reviews between clients and C&W, as outlined in the contract or required, enhancing client relationship, improvement opportunities and managing suitable action plans. u00b7 Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitability. Have a working knowledge of all staffing solutions and value adds for each solution so we remain flexible and strategic within our staffing plans. u00b7 Demonstrate tangible leadership and relationship management skills across primary client stakeholders and internal C&W individuals. u00b7 Manage information and escalations to Global Lead of SPO in a way that balances information, critical and high-risk escalations, and value contribution of the SPO service line in an appropriate method and timeframe. Key competencies u00b7 Leadership u00b7 Customer Relationship Management u00b7 Technical Skills in Occupancy, Spatial Data Management, and Strategic Planning throughout the life of the Real Estate Cycle. u00b7 Organization Design & Management Skills u00b7 Communication (oral and written) u00b7 Financial Management u00b7 Matrix Organization / Business Partner Skills u00b7 Presentation Skills u00b7 Business Acumen Education u00b7 Bacheloru2019s degree required u00b7 Masteru2019s degree or MBA preferred Important Experience u00b7 15+ yearsu2019 experience, 10 years of real estate experience preferred u00b7 Competency in all SPO service areas u00b7 Financial analysis and technology literacy with knowledge of applicable software packages u00b7 Experience in resource allocation, solutioning, contracting, and team implementation Additional eligibility qualifications u00b7 Demonstrated leadership and management skills dealing with issues ranging from senior level to administrative u00b7 Ability to cross sell services u00b7 Strong communication, negotiation and analytical skills u00b7 Financial analysis experience and familiarity with financial concepts u00b7 Computer: Strong understanding of products from Eptura, Autodesk, FMS, Microsoft, etc u00b7 Extensive knowledge and experience in resource allocation and implementation concepts u00b7 Superior relationship building and management skills along with solid interpersonal skills u00b7 Strong organizational skills u00b7 Team oriented approach Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateu2019s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 161,500.00 - $190,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us. INCO: u201cCushman & Wakefieldu201d

Created: 2026-03-07