Customer Service Representative (Bilingual Spanish) - ...

_Please note, this role is not able to offer visa transfer or sponsorship now or in the future_ Customer Service Representative (Bilingual Spanish) - Remote Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizantu2019s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizantu2019s Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States. Role Responsibilities + Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management. + Use computerized systems for tracking, information gathering, and/or troubleshooting. + Answer basic questions and resolve basic problems. + Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. + Actively re-direct incoming callers to self-service options + Perform proactive outbound follow-up communications as necessary + Process orders and other related voice and non-voice tasks as needed to meet client needs Role Requirements + A High School Diploma or equivalent is required + Must be Bilingual in Spanish/English + At least 2 years of Customer Service experience + Previous call center experience is preferred but not required + Previous experience in foodservice or foodservice distribution is preferred but not required. + A self-starter that demonstrates customer service skills. + Ability to select and apply standard policies and procedures. + Ability to resolve routine problems and questions independently. + Ability to pay close attention to detail and use time effectively. + Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. + Ability to work in a fast-paced team environment. + Must be willing to work a flexible schedule, with weekend/holiday availability Requirements for Working From Home + A private and secure space to do work uninterrupted by others in the home. + Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed. + All equipment needed for the job will be provided, but not the Ethernet cord Salary and Other Compensation: Applications are accepted until February 17th, 2026 . The hourly rate for this position is $16.50 per hour. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. _Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future._ _Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities._Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-02-16