FT - Seasonal Bellperson - Hilton Phoenix Resort at ...

Description The Hilton Phoenix Resort at the Peak is looking for a Seasonal FT - Bellperson to join our amazing Team Hours: AM/PM Shifts including weekends and holidays Summary of Benefits + Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton + Flexible Schedules + Career Growth & Development + Insurance Benefit Available for Full Time Team Members + PTO Pay u2013 Full Time and Part Time Team Members + Amazing Recognition Programs/Giving Back u2013 Community Outreach + Trip Reduction Program u2013 Resort off a Main Bus Line + $2.00 u2013 Team Member Lunch Program + $300 Referral Program Perform duties of Bellperson including assisting guests with luggage, performing pick-ups and drop-offs suites, assisting guests upon check-in and check-out and assisting with and checking luggage as needed. ESSENTIAL JOB FUNCTIONS: + u2022 Show guests to room assisting them with their luggage.u2022 Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.u2022 Check luggage for hotel guests both for day and overnight.u2022 Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.u2022 Open doors and greet guests in a friendly and courteous manner.u2022 Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.u2022 Post the daily events board and entertainment board in the lobby.u2022 Maintain an open communication line through all shifts by proper use of inter-shift log.u2022 Deliver messages and valet to guest rooms.u2022 May perform the duties of a valet as required.u2022 Comply with attendance rules and be available to work on a regularu2022 Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to u201cpitch-inu201d and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and/or walking. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associateu2019s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an u201cat willu201d associate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-02-16