Front Office Supervisor

Location The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele. Job Description Front Desk Supervisors are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guestu2019s stay. To make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Supervisors are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Door and Ideal Services teams. Responsibilities u2022 Process guest check-ins and check-outs according to Omniu2019s Moments of Service and Standard Operating Proceduresu2022 Empathetically listen to guest inquiries and provide appropriate responsesu2022 Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)u2022 Block rooms in the computer and follow through on designated requirementsu2022 Pre-register designated guests and prepare key packetsu2022 Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)u2022 Maintain confidentiality of all guests and hotel informationu2022 Employ attention to detail in order to ensure security of guest room access.u2022 Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustmentsu2022 Maintain guest history files on all guestsu2022 Accommodate room changes expedientlyu2022 Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionu2022 Issue safe deposit boxes to guests and ensure security of keyu2022 Monitor, send and distribute guest faxesu2022 Generate, print and distribute daily and weekly reportsu2022 Resolve discrepancies on the room status report with Housekeepingu2022 Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.u2022 Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.u2022 Interact with other departments to ensure that guestsu2019 needs are satisfied.u2022 Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.u2022 To proactively work to seek out ways in which to improve the hotel experience for our guests.u2022 Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.u2022 Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.u2022 Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.u2022 Attend all required department trainings and meetings.u2022 Perform any other duties required by management. Qualifications u2022 Previous luxury hotel experience is required.u2022 Previous Front Office experience is required.u2022 Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.u2022 Knowledge of the surrounding area and all of its attractions.u2022 Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.u2022 Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.u2022 Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.u2022 Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.u2022 Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.u2022 Must have the ability to report to work on time and when scheduled.u2022 Must have the ability to stand and/or walk for extended periods of time.u2022 Must meet standards of appearance and maintain a high level of personal hygiene at all time.u2022 Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.u2022 Computer literacy to include: Payroll systems, Microsoft Office, Property Management System Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to Job LocationsUS-MA-Boston Posted Date1 day ago(2/13/2026 2:47 PM) Requisition ID 2026-132840 # of Openings 1 Category (Portal Searching) Front Office Operations

Created: 2026-02-16