Business Operations Integration Manager (Remote u2014 ...

MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry u2192 intake u2192 scheduling u2192 first appointment u2192 clinician utilization. Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S. Examples include: GA, NC, SC, TN, FL, AL OH, IN, MI, MO, WI, IA TX (outside Austin), OK, KS. Responsibilities + Run weekly cadence: KPI scorecard, accountability meeting, action tracking + Improve intake/scheduling workflows; create/enforce SOPs + QA + Track demand vs capacity and drive utilization + Lead projects end-to-end (scope u2192 delivery) + Manage a lean admin model: 4 offshore (PH) + u22642 onshore via workflows and metrics + Coordinate operational handoffs with billing/RCM support to reduce preventable issues Requirements + 5u201310 years operations experience (healthcare/services preferred) + Proven KPI/scorecard ownership + follow-through + Remote/offshore team management using SOPs, QA, and metrics + Strong project execution; calm, direct communicator Preferred + Behavioral health ops + TherapyNotes, Zendesk, or similar workflows + Dashboards/reporting and basic forecasting How to apply Apply with your resume and answer these 2 questions: + Share one example of an operations improvement you led (what you changed + the measurable result). + Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used). Powered by JazzHR

Created: 2026-03-07