Help Desk/Desktop Support Analyst

Description Robert Half is seeking a Helpdesk Technician to support a legal services organization based in Seattle, Washington. This role involves stabilizing day-to-day IT operations while the firmu2019s internal IT resource is out on extended leave, including Microsoft 365 administration, user provisioning, workstation setup, vendor coordination, and supporting an upcoming document management system rollout. The position is onsite, that is a 3-month contract opportunity with potential to extend. Apply today Job Details: Schedule: Mondayu2013Friday, 40 hours per week Duration: 3-month contract Location: Downtown Seattle (100% onsite) Job Responsibilities: + Provide onsite helpdesk support for a 50+ user professional services environment + Administer Microsoft 365 accounts, including user setup, modifications, and deactivations + Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues + Configure workstations, laptops, printers, and peripheral devices + Set up DUO MFA and remote access for hybrid users + Troubleshoot practice management software and Outlook calendaring issues + Coordinate escalations with third-party infrastructure/vendor support teams + Assist with document management system rollout and end-user support + Develop and document internal IT processes and onboarding checklists + Support hardware/software rollouts and office build-out coordination Requirements + 6+ years of Helpdesk or Desktop Support experience in a business environment + Strong Microsoft 365 administration experience + Experience with hosted Exchange environments (Intermedia preferred) + Active Directory user provisioning and permissions management + Experience setting up Windows 10/11 workstations (Lenovo/Dell environments) + Printer and network troubleshooting experience + Experience supporting hybrid (remote + onsite) users + Strong documentation and organized troubleshooting skills + Professional demeanor with ability to support executive-level users onsite Soft Skill: + Professional, polished demeanor. + u2022 Strong communicator with non-technical users (older attorneys with varied tech comfort levels). + u2022 Calm and patient under pressure. + u2022 Ability to explain technical issues clearly. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-16