Contact Center Supervisor

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Supervisor for our Columbus, Ohio location.As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family-owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.Role SummaryLead a contact center team dedicated to delivering exceptional customer service and ensuring every customer interaction aligns with company standards. Foster a positive, growth-focused environment where team members are supported, empowered, and equipped to perform at their best. Drive continuous improvement by implementing innovative solutions and industry best practices, consistently meeting-and exceeding-operational and performance goals.ResponsibilitiesResponsible for managing the Contact Center team and ensuring standards of performance are upheld to achieve company objectivesPerforms timely and accurate performance evaluationsManages, tracks, and addresses any attendance or performance issues for direct reportsCollaborates with the Contact Center and Department Trainers for successful new hires onboarding and continues staff trainingAssists with evaluating call quality and customer experience.Assists with coordinating documents for the department month-end report pertaining to Contact Center metricsAssist in achieving annual corporate plan initiatives for the Contact Center, including D365 CE.Ensures the Contact Center team completes monthly call trackingResponds to all voicemails, Team messages, and emails received during work hours the same dayCommunicates the expectations of the department manager and company accurately and consistently to all associatesQualificationsBachelor's degree in a relevant field or equivalent work experience3+ years' experience in customer service, administrative services, or a similar role, preferably in a team lead or supervisor roleProficiency in Microsoft Office applications (Excel, Word, AX, PowerPoint, etc.)Strong knowledge of the Kimball Midwest product line and sales programThe ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructionsThe successful completion of a ninety (90) day orientation periodThe execution of an Employment AgreementAdditional InformationHours- Monday- Friday 8:30am-5:00pmThis role is on-siteWe offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.We Participate in E-Verify. Participamos en E-Verify.Mon-Fri - 8:30am-5:00pmEqual Opportunity Employer, including disability/vets

Created: 2026-02-16