Front Desk Supervisor- InterContinental Boston

_Job Overview_ _The Front Desk Supervisor is responsible for delivering timely, professional, and exceptional experiences for guests and colleagues in alignment with established service standards and operational procedures._ _Duties & Responsibilities_ + _Assist in overseeing daily front desk operations, ensuring team members are thoroughly trained in service standards, hotel facilities and amenities, local area information, property management and reservation systems, and safety/emergency protocols._ + _Monitor staff performance, provide coaching as needed, recommend corrective actions when appropriate, and promptly escalate significant issues to management._ + _Maximize hotel revenue by effectively upselling rooms and promoting hotel offerings._ + _Accurately handle all cash and credit transactions, including posting charges, preparing reports, completing deposits, and maintaining the security of assigned cash banks._ + _Perform routine front desk functions such as guest check-in and check-out, answering calls, managing reservations, and supporting staff with daily tasks._ + _Issue and manage guest safe deposit boxes, ensuring proper security and documentation of all keys._ + _Promote hotel services, facilities, and outlets, and offer accurate information on local attractions and directions to enhance guest satisfaction._ + _Complete all opening and closing shift responsibilities and communicate any outstanding guest needs or operational issues to management for follow up._ + _Respond promptly, professionally, and empathetically to guest concerns, ensuring appropriate service recovery measures are taken in accordance with established guidelines._ + _Foster strong teamwork and deliver quality service through regular communication and coordination with other departments._ + _Demonstrate initiative and the ability to manage departmental responsibilities independently with limited supervision._ + _Represent the hotel with professionalism, maintaining a positive attitude and appropriate appearance._ + _Follow all sustainability practices aligned with IHG and InterContinental Boston environmental programs._ + _Perform additional duties consistent with the scope, spirit, and purpose of the position._ + _Promote and exemplify company values in daily operations and interactions._ _Qualifications & Requirements_ + _High school diploma or equivalent required._ + _Minimum of one year of front office or guest relations experience, including some supervisory responsibilities._ + _Fluent in English; additional languages preferred._ _Physical Requirements:_ + _Ability to stand for extended periods at the front desk and in office areas._ + _Ability to lift and carry items up to 50 pounds._ + _Ability to handle equipment, products, and computer systems._ + _Proficiency with keyboards and property management/reservation systems._ + _Additional Requirements_ + _Strong verbal communication skills for frequent interaction with guests and employees._ + _Proficient reading and writing abilities._ + _Basic math competency for daily operational tasks._ + _Demonstrated problem solving, reasoning, coaching, and training capabilities._ + _Availability to work nights, weekends, and holidays as needed._ _What We Offer:_ Hourly Rate: $37.20 At InterContinental Boston, we believe our people are our finest ingredient. We offer a comprehensive compensation and benefits package, including: Medical, dental, vision, life, and disability insurance Flexible spending accounts Matching 401(k) retirement plan Paid time off and wellness initiatives Complimentary employee meals and dry cleaning Global IHG hotel discounts and access to exclusive perks A culture rooted in respect, creativity, and professional growth Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift. IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Created: 2026-02-16