Volunteer Relations Specialist

Position Title: u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Volunteer Relations SpecialistClassification: u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Non-ExemptReports To: u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Director of Corporate & Community EngagementLocation:u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 u00a0AuroraCompensation: u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0$24.90 - $26.10 HourlyBenefits: u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and a paid utility daysu00a0As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals.The Volunteer Relations Specialist is a key member of the Corporate and Community Engagement Team (CCET) within the Development Department. As one of the front-line representatives of Food Bank of the Rockies' Volunteer Relations program, this role supports a high-volume, multi-site volunteer operation engaging approximately 24,000 volunteers each year---contributing the equivalent of 68 full-time employees and more than $5.5 million in annual impact.u00a0Working in a fast-paced environment, the Specialist helps create a welcoming, mission-centered experience for all volunteers while coordinating daily operations, supporting cross-departmental needs, and implementing improvements that enhance efficiency and engagement. Through high-quality volunteer experience and strong internal and external relationships, this role strengthens community connections and directly advances organizational goals.u00a0The Food Bank's team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank's organizational values and mission in all activities.If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger.u00a0We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.u00a0Primary Responsibilities: 70%u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Serve as a primary front-line representative for the volunteer relations program, handling volunteer inquiries and fostering strong relationships with volunteers, staff, and community partnersu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Serve as a member of the Welcome Team to greet and assist volunteers, visitors, and guests, ensuring a warm, professional, and mission-aligned first impressionu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Lead on-site volunteer relations by greeting and orienting volunteers, facilitating a safe and productive shift environment, making real-time decisions as needed, and ensuring an engaging, mission-centered volunteer experience from arrival through departureu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Monitor and assess daily, weekly, and monthly volunteer needs, coordinating volunteer assignments with internal departments including the Volunteer Center, Order Selection, Kitchen, Dock, Mobile Pantries, and Programs among othersu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling, shift changes, and day-of issues, and collaborating with team members to identify and implement operational improvementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Manage scheduling, communication, and support for all volunteer types, including individuals, groups, and court-ordered volunteersu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Serve as a subject matter expert in VolunteerHub, ensuring data accuracy, consis ent reporting practices, and workflow optimizationu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Create and update volunteer opportunities and group shifts in VolunteerHub, manage rosters and attendance, and adjust capacity or schedules in real time based on program needsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Generate VolunteerHub reports to support daily operations, volunteer communications, and departmental needsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Frequently collaborate with CCET to identify availability and fulfill high-priority or large-scale volunteer requests for strategic partnerships and eventsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Troubleshoot volunteer-related concerns, enforce safety standards, and escalate complex issues appropriatelyu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Handle confidential information with discretion and professionalism, ensuring the privacy and respect of volunteers, staff, partners, donors, or othersSupport Functions: 25%u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Assist in the creation, distribution, analysis, and follow-up of volunteer surveys to support program evaluationu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Contribute to updates of volunteer resources, training materials, and workflow improvementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Support the design and implementation of volunteer recognition program related activities includingVolunteer of the Month recognition and annual Feeding Hope volunteer appreciation receptionu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Build and maintain relationships with regular volunteers and long-time volunteersu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Cultivate partnerships with local community organizations, schools, universities, businesses, faith-based groups, and service organizations for ongoing volunteer recruitmentu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Support with Volunteer Relations Committee activities and initiatives and serve as lead for an assigned sub-committeeu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Provide shared oversight of the Volunteer Outreach Team with the Corporate and Community Engagement Specialist, coordinating volunteer staffing for community events and advancing community relationships and engagement across the organizationu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Identify opportunities to improve VolunteerHub workflows and processes that enhance data quality, operational efficiency, and the volunteer experienceu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Partner with Development and CCET leadership to steward volunteers as current and prospective donors, strengthen corporate partnerships, and support donor cultivation strategiesOther Tasks: 5%u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Execute administrative, housekeeping, safety and facilities tasks to support volunteer shifts including maintaining a clean lobby and locker area, and coordinating building entry among other tasksu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Execute volunteer safety plans and provide feedback to Safety Committee as relevantu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Partner with Marketing & Communications on storytelling and content highlighting volunteer impactu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Represent the volunteer program at volunteer-related events and external engagementsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Provide thought partnership to Western Slope and Wyoming volunteer teams as neededu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Add relevant volunteer/donor correspondence and activities in Raiser's Edge donor database to support Development teamu00a0u00a0Required Knowledge, Skills, and Abilities:u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externallyu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Excellent customer service skills and ability to communicate effectively with diverse audiencesu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Ability to interact with others in a diplomatic, courteous and positive manneru00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Comfortable with speaking to large groups and leading facility toursu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Strong organizational, multitasking, and critical-thinking skillsu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Ability to prioritize and coordinate multiple tasks with competing deadlinesu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Demonstrated ability to work independently, proactively, and with sound judgmentu00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Experience using volunteer management software for scheduling, reporting, and data entry (VolunteerHub preferred)u00b7u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Strong computer skills, including proficiency with Microso

Created: 2026-02-16