Executive Director, Agentic AI

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. Role Summary The Executive Director, Agentic AI will define and lead the enterprise strategy, platform, and execution of Agentic AI systems u2014AI solutions capable of autonomous planning, reasoning, orchestration, and action across complex business workflows. This leader will be responsible for moving the organization from assistive AI to agent-driven, outcome-oriented intelligence , while ensuring trust, safety, governance, and regulatory compliance . This role sits at the intersection of AI platform engineering, product strategy, architecture, and applied business transformation , and partners deeply with Digital Experience, Platforms, Integrations, Data, Security, Legal, and Operations. u2e3b Key Responsibilities 1. Agentic AI Strategy & Vision u2022 Define the enterprise Agentic AI vision and roadmap , aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift). u2022 Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems . u2022 Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity). u2e3b 2. Agentic AI Platform & Architecture u2022 Own the design and evolution of the Agentic AI Platform , including: u2022 Multi-agent frameworks (planner, executor, verifier, critic, retriever agents) u2022 Tool/function calling and API orchestration u2022 RAG, memory, state management, and context persistence u2022 Human-in-the-loop / human-on-the-loop controls u2022 Define standards for agent lifecycle management (design, testing, deployment, observability, rollback). u2022 Partner with Digital Platform and Integration teams to ensure agents are API-first, event-driven, and scalable . u2e3b 3. Applied AI Product Delivery u2022 Lead delivery of production-grade agentic solutions , not POCs. u2022 Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools). u2022 Drive build-once, reuse-everywhere agent capabilities across channels and domains. u2022 Establish clear success metrics: task completion rate, autonomy %, error rate, escalation rate, cycle-time reduction. u2e3b 4. AI Governance, Trust & Safety u2022 Define and enforce Agentic AI governance frameworks , including: u2022 Safety boundaries and guardrails u2022 Explainability and auditability u2022 Data privacy and security controls u2022 Bias, hallucination, and failure-mode mitigation u2022 Partner with Legal, Risk, Compliance, and Security to ensure regulatory-ready AI systems (HIPAA, SOC2, SOX, etc.). u2022 Establish policies for autonomy thresholds and decision accountability. u2e3b 5. Organization & Talent Leadership u2022 Build and lead high-performing AI engineering and applied science teams (staff, principal, managers). u2022 Define role clarity across AI research, platform engineering, applied AI, and MLOps . u2022 Coach leaders and teams on agentic system thinking vs traditional ML . u2022 Drive a culture of responsible innovation, technical rigor, and business ownership . u2e3b 6. Executive & Cross-Functional Partnership u2022 Act as the primary executive voice for Agentic AI with C-suite and senior leadership. u2022 Translate complex AI concepts into clear business narratives and investment cases . u2022 Partner with Product, Experience, Operations, and Business leaders to co-own outcomes. u2022 Represent the company externally with partners, vendors, and industry forums. u2e3b Required Qualifications u2022 12+ years in software engineering, platforms, or AI/ML , with 5+ years in senior leadership roles. u2022 Hands-on experience delivering AI systems at enterprise scale (not just experimentation). u2022 Deep understanding of: u2022 LLMs, SLMs, RAG, embeddings, vector databases u2022 Agent frameworks and orchestration patterns u2022 Distributed systems, APIs, event-driven architectures u2022 Proven ability to operate in regulated, high-availability environments . u2022 Strong executive communication and stakeholder-management skills. u2e3b Preferred Qualifications u2022 Experience building or operating multi-agent or autonomous AI systems in production. u2022 Background in healthcare, payments, financial services, or other regulated domains. u2022 Familiarity with AI tooling ecosystems (OpenAI, Azure AI, LangGraph, AutoGen, Semantic Kernel, etc.). u2022 Experience defining AI operating models and governance at enterprise scale . Pay Range The typical pay range for this role is: $175,100.00 - $334,750.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companyu2019s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits u2013 investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 05/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.

Created: 2026-02-16