Digital Solutions Intern (Summer 2026)

Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team We're building a world where Identity belongs to you.Location: We're seeking a dynamic and motivated individual to join our team in one of our key office locations: San Francisco, Bellevue, or Chicago.About the InternshipJoin our Digital Solutions team at the forefront of HR transformation We're revolutionizing the employee experience and streamlining our People Operations support function through innovative AI solutions. As part of Project Basecamp AI, you'll work on implementing cutting-edge artificial intelligence capabilities within our ServiceNow HR Service Delivery platform.Digital Solutions partners closely with HR stakeholders and our internal technology teams to scope, design, build, and deploy system enhancements that transform how we work and automate critical processes. This internship offers a unique opportunity to gain hands-on experience with enterprise AI implementations while making a tangible impact on thousands of employees.What You'll Get to DoLead AI-Powered Case Management Initiatives:Design and build intelligent automation solutions that transform our employee case routing and resolution processImplement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requestsDevelop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workloadCreate similar case detection functionality that suggests relevant resolutions based on previously solved casesCollaborate Cross-Functionally:Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challengesWork alongside People Operations Specialists to understand pain points and requirementsPresent findings and recommendations to project stakeholdersDrive Operational Excellence:Analyze current HR case management workflows and identify automation opportunitiesReduce manual hours spent triaging tier 1 support cases in ServiceNowMeasure and report on AI implementation success metricsLearn and Grow:Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiriesDevelop expertise in ServiceNow HRSD platform and AI/ML capabilitiesBuild experience with enterprise-grade machine learning tools and AI technologiesWho We are Looking ForCurrently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027Data-first mindset with strong analytical and problem-solving skillsGenuine interest in Operations and improving employee experiencesInterest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)Ability to translate business requirements into technical solutionsStrong communication skills with ability to explain technical concepts to non-technical stakeholdersSelf-starter who can work independently and collaboratively in a fast-paced environmentOkta's Intern ProgramAs an intern, you'll do real work that matters. While you're on board, you'll work on meaningful projects and have an opportunity to se

Created: 2026-03-07