Associate, NE Sales Development Rep

Date Posted: 2026-02-13 Country: United States of America Location: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA Sales Development Representative (SDR) u2013 Position Description Role Summary The Sales Development Representative u2013 New Equipment (SDR) plays a critical role in driving revenue growth by identifying, qualifying, and nurturing inbound and outbound leads. SDRs act as the first point of contact for prospective customers, partnering closely with Sales, Marketing and Repair team members to ensure a seamless lead lifecycle from initial engagement through handoff and follow-through. This role ensures transparency, collaboration, and consistent communication throughout the lead journey.u2011through. This role ensures transparency, collaboration, and consistent communication throughout the lead journey. Key Responsibilities Lead Qualification & Management + Qualify inbound and outbound leads to ensure they meet established criteria before routing them to the appropriate sales representative. + Gather essential information regarding the leadu2019s needs, budget, timeline, and decision-making structure to support a tailored sales approach.u2011making structure to support a tailored sales approach. + Maintain accurate, detailed, and up to date records of all lead interactions and activities in the CRM system.u2011tou2011date records of all lead interactions and activities in the CRM system. Engagement & Appointment Setting + Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression.u2011up and a professional first impression. + Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team. + Nurture leads that are not yet ready to engage in a sales conversation, building rapport and developing long term interest.u2011term interest. Collaboration & Funnel Acceleration + Partner closely with Sales to ensure qualified leads progress effectively into opportunities, supporting movement to proposal stages. + Collaborate with Marketing to share insights on lead quality, campaign performance, and opportunities for improving outreach effectiveness. + Provide ongoing feedback on lead trends, objections, and market insights to inform strategic improvements. Reporting & Continuous Improvement + Track and report on personal KPIs, pipeline contribution, and follow up activity.u2011up activity. + Share recommendations to enhance lead generation processes, tools, and communication workflows. Key Performance Indicators (KPIs) + Number of Contacted Leads: Volume of outbound and inbound leads engaged. + Time to First Contact: Average time from lead entry into CRM to initial outreach. + Leads Qualified: Count of leads meeting established qualification criteria. + Pipeline Contribution: Value and volume of opportunities initiated by the SDR. + Sales Cycle Progression: Time and efficiency in advancing leads through early funnel stages. + Follow Up Cadence: Consistency and thoroughness in multiple outreach attempts for both leads and opportunities Required Qualifications Education & Experience + Bacheloru2019s degree in Business, Operations, Communications, or a related field preferred; equivalent professional experience considered. + 1u20133 years of experience in sales support, business development, customer engagement, or related roles. Skills & Competencies Technical Skills + Proficiency with CRM platforms and sales engagement tools. + Strong understanding of lead management processes and sales pipelines. Soft Skills + Excellent verbal and written communication. + Strong organizational skills and attention to detail. + Ability to build rapport quickly and handle objections with professionalism. + Collaborative mindset with the ability to partner closely across teams. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the worldu2019s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the worldu2019s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youu2019ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youu2019ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people u2013 passengers, customers, and colleagues u2013 at the center of everything we do. We are guided by our values that we call our Three Absolutes u2013 prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (. Become a part of the Otis team and help us #Buildwhatsnext _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ._ Privacy Policy and Terms: Click on this link ( to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Created: 2026-02-16