Senior Improvement Advisor (Full Time/Days)

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? LOCATION: Lancaster, PA - Lancaster General Hospital HOURS: Full Time (40 hours per week). Monday-Friday (8:00am-4:30pm). No evenings, weekends or holidays Summary: The Senior Improvement Advisor is responsible for planning, implementing and evaluating the quality, patient safety, and operational performance program of service lines and departments. Responsibilities: The Senior Improvement Advisor: + Serves as a change-agent for entity-wide service lines and departments, and supports teams connected to those areas. + Provides partners with the most current PI methods and tools, including project management support. + Mentors and coaches local team Improvement Advisors, providing support and experience for local process improvement when needed. This work includes, but is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; training and mentorship to entry-level Improvement Advisors; education of front line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality, and patient safety, operations, and continuous survey readiness. Minimum Required Qualifications: + Bachelor of Arts or Science + 3+ years' experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a clinical health care field. + Process Improvement Experience: Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology). Preferred Qualifications: + Master of Arts or Science in Medicine, nursing, patient safety and quality, other healthcare related field, business or health policy + If applicant holds a medical license, (e.g. RN) proof of licensure is required + Lean Silver or Gold certification, CPPS, PMP, SSGB and/or SSBB + Clinical Experience: Candidates will be considered if there is commensurate work experience in healthcare performance improvement (e.g. healthcare quality, patient safety, or consulting within organizations that provide clinical treatment or preventative care services). + Quality & Safety Standards in Healthcare: Knowledge of national standards and outcomes for quality, safety and healthcare such as CMS Core Measures & Value Based Purchasing, AHRQ PSIu2019s, Leapfrog, US News and World Report rankings is preferred; experience preferred, but classroom learning or Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), etc. accepted. Root cause analysis experience is desired. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 305357

Created: 2026-04-04