Customer Support Specialist

This job was posted by : For moreinformation, please see: more than 60 years, Goodwill Industries of Kansas has been a trustedresource and advocate for people with disabilities and barriers toemployment. At Goodwill Industries of Kansas, our mission is totransform lives and communities through the power of education, trainingand employment. Our vision is to be the leading resource for individualsseeking their fullest potential. We are looking for a Customer SupportSpecialist to play a key role in furthering our vision and mission inour Development department.VALUES:- Sustainability: We commit to practices that support environmental, social and economic strength.- Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.- Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.- Voice: We listen to each other, value feedback and advocate for our communities.- Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.- Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.- Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.MISSION STATEMENT: We transform lives and communities through thepower of education, training and employment.PURPOSE OF POSITION: Maintains overall responsibility of currentcustomers, and onboarding securing new contract work for Clients andIndustrial Services Sewing Department Manufacturing Department. Tofulfill the mission.SUPERVISION RECEIVED: Works under the general supervision of theDirector of Business Services.SUPERVISION EXERCISED: ANIZATIONAL RESPONSIBILITIES: Work with individuals who havedisabilities and or barriers to employment and participate in theachievement of their goals. Demonstrate a positive, role model. Displaycommitment and involvement towards Goodwill's mission.JOB COMPETENCIES: Maintain contracts and customer communications forManufacturing Department. Contact current stakeholders (vendors,suppliers and existing customers) as necessary to ensure theirsatisfaction. Contact stakeholders (new and/or potential customers) tofulfill POs, and ensure smooth delivery of product by close coordinationwith Goodwill Production Department and Sewing Department. Maintain CARFcompliance and ISO compliance/certification. Maintain requireddatabases, records and company files to produce detailed pose and maintain production reports, files, records, and ISOdocuments. Compose and maintain professional correspondence withGoodwill Stakeholders. Coordinate and maintain support for contracts,such as assisting in the identifying and purchasing material andreceiving orders from customers.ESSENTIAL FUNCTIONS:- Maintain open communication with customers.- Work closely with Production & Sewing Department to ensure smooth delivery of customer PO.- Coordinate and maintain support for contracts, such as purchasing material, new potential business opportunities, POs and receiving orders from customers.- Maintain professional contact with customers and employees related to contracts.DUTIES AND RESPONSIBILITIES:- Maintains required databases, records, company files and produce detailed reports as requested.- Maintains all forms applicable to contracts.- Supports mission statement and activities of other departments.- Supports the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to persons with disabilities and barriers to employment.- Adheres to all safety policies and report violations.- Adheres to all ethical standards and confidentiality of records.- Meets and adheres to all CARF and ISO standards.- Occasional driving for off-site meetings.- Other duties as assigned.NOTE: Must have a mobile device and maintain it in operating orderwithin provider's maintenance capabilities. Must be a licensed driver.Must be insurable. Must pass/complete background check and drugscreening.STANDARDS FOR MEASURING PERFORMANCE / QUALITY STANDARDS:Attendance and punctuality.Quality and quantity of work performed.Attitude and overall effectiveness of working relations with allstakeholders.The manner in which duties and responsibilities, essential functions andjob competencies are p

Created: 2026-02-16