Process Improvement Analyst II/III

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision. Oversee/direct and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis. Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Lead and prioritize strategic technology initiatives Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff Ensure the implementation of new and enhanced processes Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures Identify and assess business strategies and opportunities; develop appropriate analytical approaches Full life-cycle project management Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Perform other duties as assigned Expert knowledge of process mapping/modeling and business process reengineering Extensive experience in leading teams in business process improvement initiatives Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Expert knowledge of market trends, business strategies and technology and their interrelationships Extensive experience in working effectively with diverse internal and external contacts Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience Project Management Professional (PMP) or the equivalent combination of training, education, and experience Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Expert skill communicating with all levels within an organization Expert skill exercising initiative and using good judgment to make sound decisions Expert research, analytical, and problem solving skills Expert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Expert analytical/quantitative, reconciliation and deductive reasoning skills Advanced verbal and written communication skills Master's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602 The salary range for this position is: Level II $76,900 - $138,900 annually | Level III $95,000 - $159,675 annually

Created: 2026-02-18