ResWare Administrator

POSITION SUMMARY The ResWare Administrator - ATA is responsible for the configuration, maintenance, optimization, and ongoing support of the ResWare platform to ensure efficient, compliant, and scalable lender services operations. This role partners closely with Operations, Compliance, Accounting, and IT to streamline workflows, maintain data integrity, and support Avenue Title Agency’s growth and service excellence.DESCRIPTIONEssential Functions, Duties, and ResponsibilitiesSystem Administration & ConfigurationAdminister and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions.Configure and manage file types, products, milestones, automation rules, and task management.Manage user setup, security roles, and access controls in accordance with company policies.Workflow Optimization & AutomationDesign, implement, and optimize workflows to support lender services operations and SLAs.Identify opportunities to automate manual processes and reduce operational friction.Support new product launches, lender requirements, and operational changes through system tegrations & Data IntegrityMaintain integrations with third-party vendors, lenders, underwriters, and internal systems.Ensure accuracy, consistency, and integrity of data across the ResWare platform.Support accounting interfaces, vendor management, and system dependencies.Reporting, Compliance & AuditsBuild and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance.Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits.Assist with system audits, testing, change documentation, and validation.Support, Training & DocumentationServe as the primary point of contact for ResWare system issues and enhancement requests.Troubleshoot system issues and coordinate with Qualia support as needed.Train new users and provide ongoing training, documentation, and job aids for existing staff.Develop and maintain SOPs and best-practice guides.Cross-Functional Collaboration & Continuous ImprovementWork cross-functionally with Operations, Accounting, Compliance, and IT teams.Participate in system upgrades, releases, and testing initiatives.Recommend system enhancements aligned with business strategy and lender expectations.Ability to effectively and accurately convey information to others.Performs related duties as assigned by management.Qualifications and Education Requirements High school diploma or equivalent required.Bachelor’s Degree in business or equivalent experience preferred.2+ years of hands-on ResWare administration experience required.Strong understanding of title, escrow, and/or mortgage lender services operations.Experience configuring workflows, business rules, and system automation.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication skills with both technical and non-technical users.Detail-oriented with strong data management skills.Ability to manage multiple priorities in a fast-paced environment.Experience supporting lender services or centralized title operations.Knowledge of ResWare integrations, vendor management, and accounting interfaces.Familiarity with regulatory and compliance requirements in mortgage lending and settlement services.Experience creating operational and performance reporting.Skills, Abilities, and KnowledgeProcess-driven mindset with a focus on efficiency and scalability.Strong collaboration and service-oriented approach.Ability to translate business requirements into system solutions.Strong organizational and time-management skills.High degree of professionalism and accountability.Work Environment and Physical RequirementsWorking on-site at assigned office location.Regular and punctual attendance adhering to schedule established by leadership.Sedentary work in a stationary position at a cubicle for prolonged periods of time.Constant repetitive motions required for operating a computer, such as typing and managing phone calls.Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.Light lifting 20-25 lbs.Light carrying: 10-25 lbs.Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this pany Benefits:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding LeavePet insurance Adoption Assistance Tuition reimbursement Employee Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a new program to support our team membersNewrez NOW:Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Created: 2026-02-18