Special Events Manager

Additional Information Job Number 26019053 Job Category Event Management Location Gaylord Pacific Resort & Convention Center, 1000 H St, Chula Vista, California, United States, 91910VIEW ON MAP (Pacific Resort & Convention Center, 1000 H St, Chula Vista, California, United States, 91910) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $70,310 - $79,000 annually Bonus Eligible: Y JOB SUMMARY Lead and coordinate event installation and dismantling with group representative, show contractor, exhibitors and appropriate operational departments. Serve as the liaison to Exhibit/Show clients, operational departments and property partners and services. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR u2022 Bacheloru2019s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management or related professional area. CORE WORK ACTIVITIES Managing Meetings and Special Events Operations u2022 Lead and coordinate event installation and dismantling including reviewing exhibit orders and floor plans, event orders and coordinating labor activities. u2022 Obtain the exhibitor list, exhibitor kit and floor plans. Verify appropriate company forms are provided for vendors. Provide contractor with Exhibit Hall guidelines, insurance specifications and indemnification requirements. u2022 Sell and up-sell additional hotel services to exhibit clients. u2022 Coordinate and distribute floor plans, exhibitor list, utility orders and event planner to appropriate operational departments. Create delivery list for electrical, telecommunications/network and note any exceptions. u2022 Provide support to Convention Services Managers, Banquet managers, Event Managers and Conference Coordinators at show site to ensure the smooth execution of the event. u2022 Coordinate activities between the appointed contractor, show management, exhibitors, labor and show attendees. u2022 Perform pre-event and post-event walk through with contractors to inspect for damage. Bill responsible parties for damages as required. u2022 Provide complete cost information to clients and ensure that all exhibit/show costs are paid prior to show close. Process credit cards and initiate audit files. Obtain Exhibit Hall Manageru2019s approval for AR adjustments, credit memos and refunds as needed. u2022 Control lighting in exhibit hall for move in, show opening, show closing, move out and conservation mode. u2022 Verify that the show floor meets Life Safety code standards as set by the local Fire Marshall. Managing Profitability u2022 Assist in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. u2022 Create opportunities to upsell during event planning. u2022 Assist in managing department controllable expenses to achieve or exceed budgeted goals. u2022 Manage merchandise inventory as needed, enhancing merchandise displays to increase sales. Promoting Exceptional Customer Service u2022 Create an atmosphere in all event management operations areas that meets or exceeds guest expectations. u2022 Set a positive example for guest relations. u2022 Interact with guests to obtain feedback on product quality and service levels. u2022 Respond to and handle guest problems and complaints. u2022 Empower employees to provide excellent customer service. u2022 Verify employees understand expectations and parameters. u2022 Strive to improve service performance. u2022 Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resources Activities u2022 Interview, select and train employees u2022 Appraise employeeu2019s productivity and efficiency for the purpose of recommending promotions or other changes in status u2022 Provide for the safety and security of the employees or the property u2022 Monitor employee attendance and records absences/tardiness. u2022 Help direct supervisors to achieve their own development goals. u2022 Conduct annual performance appraisal with direct reports according to Standard Operating Procedures. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-02-18