Referral Manager-Full time

Employment Type: Full time Shift: Description: At MercyOne, health care is more than just a doctoru2019s visit or a place to go when youu2019re in need of medical attention. Our Mission is based on improving the health of our communities u2013 that means not only when you are sick but keeping you well. MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group u2013 Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Join the MercyOne Family We are looking to hire a Manager in the Referral Department As a Referral Manager at MercyOne, you will (Found on Position Purpose) Quick blurb about the role and then bullet points the day to day duties. Manages the day to day operations of the Clinic Referral Coordinators. Serves as the primary resource for referral issues and consults on referral processes. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne. General Requirements: Responsible for day to day operations of department including schedules, timecards, monitoring OT, supplies, office moves u2022 Follows up with director as appropriate if pattern identified or procedural change is indicated. u2022 Familiar with regulatory requirements and assists with the preparation for various regulatory agencies. u2022 Communicates to director departmental updates and reports problems on an on-going basis. u2022 Offers suggestions to improve services and viable options to resolve problems. u2022 Assists with developing and maintaining referral policies and procedures. u2022 Communicates to staff all relevant information; holds periodic communication meetings, holds monthly department meetings. u2022 Educates staff to standards and guideline changes. Team Development. u2022 Selects competent staff at a level consistent with need, in a timely manner. u2022 Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented. Maintains software application for the clinic enterprise u2022 Serves as liaison for Referral Tracking process and functions. u2022 Identifies and works thru IT for software issues/concerns. u2022 Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software. u2022 Keeps current with software release. u2022 May attend in services/workshops/meetings regarding the software and related processes. u2022 Oversee EPIC referral management superusers Education and Experience: 5-7 Minimum of 5 yrs in field of study and 1 yr experience as Referral Coordinator Graduate of an accredited nursing or medical assistant program preferred. Candidates with certification and/or appropriate experience in a related field (lab, X-ray, etc. May be considered Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system Visit MercyOne Careers ( to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Created: 2026-02-18