Assistant Director, Enrollment Services Planning and ...

General Description:The Assistant Director supports the design, development, and implementation of departmental processes and operational initiatives. This role provides day-to-day operational support, reporting and analytics expertise, and coordination across Enrollment Services functions. The Assistant Director collaborates closely with Admissions, Financial Aid, the Welcome Center, One-Stop, and Records and Registration to drive operational improvement, data-informed decision making, and effective use of technology.Job Functions:SLATE CRM Administration- Serve as one of the institutions core Slate CRM functional administrators and subject matter experts, providing full functional support to end users, vendors, consultants, and IT.- Create and manage advanced Slate reports, dashboards, datasets, and queries to support operational and strategic decision-making.- Develop and maintain a full range of Slate components (e.g., portals, entities, checklists, workflows, imports/exports, rules, translation codes, origin sources, events, forms, communications, etc.).- Assist with system configuration, report development, data workflows, performance optimization, and system documentation.- Provide training, job aids, and ongoing support to Slate users at varying levels of expertise.- Lead functional testing, quality assurance, and validation of Slate enhancements, upgrades, and new feature implementations.Reporting, Analytics and Data-Informed Decision-Making- Develop, maintain, and analyze reports, dashboards, and performance metrics for daily, weekly, monthly, and year-over-year monitoring of Enrollment Services activities.- Provide data analysis on student progression from inquiry through enrollment to support operational and strategic planning.- Conduct research on industry trends, best practices, and benchmarking to support continuous improvement initiatives.Business Process Improvement and Functional Systems SupportPerform business process analysis to improve efficiency, consistency, compliance, and service delivery across Enrollment Services.Work with end users to gather, clarify, and document business requirements, translating operational needs into functional system specifications.Perform functional testing of system enhancements and updates to ensure solutions meet documented business requirements.Coordinate with ITS and institutional partners to ensure system functionality, timely issue resolution, and service continuity.[]{style=

Created: 2026-02-18