Branch Manager

OverviewCompensation: $60,000 - $88,000 based on experience and credentialsLocation Type: OnsitePosition Type: Full TimeService Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PMThe Service Center Manager embodies the culture of Suncoast Credit Union, leading with passion and dedication. This individual fosters a collaborative environment by empowering team members to serve with empathy, resourcefulness, and a sense of ownership. With a strong networking responsibility, this role proactively shares the credit union's value proposition with local businesses, reinforcing the brand within the community. The Branch Manager promotes community involvement and actively seeks opportunities to expand the service center's reach. An ideal incumbent is a strategic thinker who challenges the status quo to drive positive change, with a talent for connecting people with possibilities to champion collaboration, inclusion, and innovative thinking. This individual operates with high integrity to build trust through transparency and lead by example. ResponsibilitiesStrategic Leadership: Take charge of planning and managing daily operations within the service center, ensuring a member-centric approachInspire and Develop Talent: Mentor and empower your team, fostering a culture of ownership and development that drives performanceDeliver Exceptional Member Service: Direct all service delivery options with a focus on quality and efficiency, ensuring that every member feels valuedBuild a Thriving Team Environment: Cultivate a positive workplace culture by maintaining open communication and addressing team member concernsChampion Sales and Service: Lead by example in promoting credit union products and services, inspiring your team to enhance members' financial wellnessCommunity Engagement: Actively represent the credit union in community events, building strong relationships and credibilityOperational Excellence: Ensure compliance with internal policies and regulatory requirements, promoting operational soundnessSet and Achieve Goals: Establish and communicate performance goals for your team, guiding them in developing actionable plansFoster Innovation: Continuously evaluate and recommend new methods to enhance operational efficiency and improve member experienceResolve Escalated Issues: Engage with members to understand their needs and provide effective solutions for complex issuesOversee Loan Evaluations: Lead the evaluation process for loan qualifications, ensuring accurate information is provided for optimal underwritingCollaborate Across Departments: Work closely with other departments to enhance service delivery and organizational successMonitor Performance Metrics: Track key performance indicators (KPIs) and prepare insightful reports for senior managementBudget Oversight: Assist in managing the branch budget, seeking opportunities for cost savings while maintaining service qualityPromote Continuous Learning: Advocate for ongoing training opportunities for your team, ensuring they remain knowledgeable and skilledDrive Strategic Initiatives: Contribute to the credit union's strategic direction by aligning branch operations with broader goalsCrisis Management: Develop strategies to address operational challenges, ensuring business continuityReview and recommend new methods or procedures to make daily operations more efficientPerform considerable short-term planning, scheduling, and coordinating to develop and implement business objectivesSet goals for assigned teams to achieve operational and strategic resultsProvide guidance, mentoring, and development opportunities for directly reporting staffCultivate strong working relationships, build trust among team members, and respond appropriately to employees' concernsAssist with the development, monitoring, and maintenance of the annual budgetAssist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulationsMaintain knowledge and understanding of current trends, laws, and issues affecting area of expertiseAttend educational events to increase professional knowledgeComplete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs QualificationsBachelor’s degree preferred (A comparable combination of work experience and training may be substituted for education requirements.)Bachelor’s degree in business or related field preferred A minimum of 5 years of experience with a financial institution, service center, or branch environmentSupervisory experience preferredStrong knowledge of lending practices including the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophyExcellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goalsExcellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulatorsAbility to analyze and resolve complex problems or situationsAbility to positively influence others regarding policies, practices, and proceduresStrong knowledge and understanding of credit union products, services, policies, and proceduresStrong knowledge and understanding of regulatory complianceStrong knowledge and understanding of credit union computer systems and software applications required to perform job dutiesSkillsAI & Machine LearningAnalyticsCustomer ServiceLeadershipNetworkingProject ManagementPublic SpeakingSalesBenefits Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending AccountsWellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability CoverageWork-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTOCommunity Involvement: Paid Volunteer HoursGrowth: Degree Assistance up to $5,000 per yearFor more information, including additional benefits, please visit our benefits website at OverviewSuncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community.For more information, please visit our careers site at Act StatementThis position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS) and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.Physical DemandsThe physical demands outlined here indicate the requirements an employee must meet to perform the essential functions of this role effectively. Suncoast Credit Union is dedicated to ensuring access, equal opportunity, and reasonable accommodation for individuals with disabilities. Reasonable accommodation is provided to enable individuals with disabilities to perform these essential functions.While performing the duties of this job, the employee is regularly required to move freely in various work environments, including sitting, standing, walking, bending, and kneeling for extended periods. Manual dexterity is essential for using hands and fingers to handle, control, and feel objects to complete precise tasks such as keyboarding for extended periods. The ability to lift and carry items up to 25 pounds is required. This position involves frequent communication across various channels, including understanding verbal and written instructions. Visual and auditory acuity is necessary for computer and application usage, learning, and data interpretation. The role also involves regular travel by automobile with periodic overnight stays. Additionally, the employee is frequently required to work outside normal business hours.

Created: 2026-02-19