Spa Director

Additional Information Relocation Assistance Available Job Number 26019561 Job Category Spa Location The Ritz-Carlton South Beach, 1 Lincoln Rd, Miami Beach, Florida, United States, 33139VIEW ON MAP (Ritz-Carlton South Beach, 1 Lincoln Rd, Miami Beach, Florida, United States, 33139) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $91,000 - $120,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Spa Operations and Budgets u2022 Selects vendors for spa retail operations and managing contract agreements. u2022 Oversees retail product research, product selection and purchasing, product display. u2022 Manages supply inventories and purchasing control, including uniforms. u2022 Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. u2022 Maintains cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy u2022 Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. u2022 Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. u2022 Ensures spa services are included in all property-related marketing and advertising. u2022 Identifies and recommending new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy u2022 Monitors and Manages the payroll function. u2022 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. u2022 Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service u2022 Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. u2022 Empowers employees to provide excellent customer service. u2022 Strives to improve service performance. Conducting Human Resources Activities u2022 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. u2022 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. u2022 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. u2022 Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. u2022 Administers the performance appraisal process for direct report managers. u2022 Develops business goals and creates appropriate development plans. u2022 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. u2022 Solicits employee feedback, utilizes an u201copen dooru201d policy and reviewing employee satisfaction results to identify and address employee problems or concerns. u2022 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. u2022 Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worldu2019s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the u201cGold Standardsu201d of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Created: 2026-02-19