IT Project Manager

Job Description The Senior Manager for Enterprise Technology Services (ETS) serves as the strategic and operational leader overseeing the PMO. This role functions as the right hand for university initiatives and manages a diverse technology project portfolio while overseeing three Project Managers. The Senior Manager leads enterprise technology projectsu2014including ServiceNow Asset Management implementation, Workday module rollouts, wide area network redesign, data center build-out, and customer-facing technology deploymentsu2014while also supporting service delivery through reporting, SLA analysis, process improvement, and incident management. This individual collaborates across academic, operational, and administrative units, strengthens governance processes, drives stakeholder alignment, supports risk and innovation initiatives, and brings structure, leadership, and accountability to how ETS executes and delivers technology services. The role operates in a hybrid environment (three days onsite, two remote), with an expectation of being primarily onsite for the first 90 days and occasional onu2011call participation for Priority 1 outages. Responsibilities Lead and manage the PMO, overseeing three Project Managers. Act as the primary university partner to the PMO & Business Operations Director. Oversee implementation of the ServiceNow Asset Management module, ensuring department adoption, SLA compliance, and improved reporting. Support Workday initiatives, including upcoming module launches and coordination across functional teams. Directly manage the campus Wide Area Network redesign to expand Wiu2011Fi reach and reliability. Support build-out of a new data center, ensuring infrastructure readiness, connectivity, devices, and alignment with innovation technology efforts (VR, 3D printing, emerging tools). Launch and support a new Genesys ACD call center solution. Produce operational analytics, SLA reports, dashboards, and service delivery metrics; identify process gaps and improvement opportunities. Collaborate with Service Delivery leadership to enhance workflows, service quality, and incident response. Support IT Governance Council operations, software approval workflows, and crossu2011department alignment. Maintain clear communication with academic, administrative, and operational stakeholders. Participate in onu2011call escalation for Priority 1 outages as needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 5+ years of IT project management experience in enterprise or complex environments. People management experience with the ability to lead strong Typeu2011A personalities. Bacheloru2019s degree in IT, Business, or a related field. Strong written, verbal, and executiveu2011level communication skills. Experience managing multiple simultaneous, crossu2011functional initiatives. Ability to operate effectively in hybrid and fastu2011moving environments. PMP certification. Experience with ServiceNow (especially Asset Management). Strong data/metrics/reporting background, including SLA tracking and SOP creation. PowerBI proficiency for dashboarding and analytics. Experience with Smartsheet and Excel. Familiarity with Workday, Genesys, Wiu2011Fi/network infrastructure projects, or emerging academic technologies.

Created: 2026-02-19