Director, Operations AI & Automation Program Management

Manulifeu2019s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey to transform the organization by harnessing the power of data, analytics, artificial intelligence, and intelligent automation. This transformation is a key strategic enabler, and we are seeking individuals who are passionate about joining the team leading this evolution. The Director, Operations AI & Automation Program Management is a key member of a team of data and transformation professionals responsible for overseeing AI, intelligent automation, and digitization initiatives across Global WAM Operations. This role ensures a clear strategy-to-execution line of sight, disciplined portfolio prioritization, and measurable value realization across all workstreams. The successful candidate will identify innovative opportunities, assess their impact on operating models, and enhance overall program benefits. They will bring together expertise in program management, business partnership, and process improvement to enable the successful identification, development, and execution of transformative strategies across Global WAM. Position Resposibilities: + Provide oversight, governance, and reporting for the Global WAM Operations portfolio of AI, intelligent automation, and digitization initiatives + Develop and maintain a strong understanding of digital solutions across the organization, promoting reuse and scalability across Global WAM Operations teams + Champion the programu2019s strategic objectives by translating complex business challenges into innovative solutions that deliver measurable value + Drive disciplined prioritization across initiatives to ensure alignment with enterprise strategy, capacity, and value realization + Deliver clear, insightful reporting and communications through multiple channels to senior leadership on initiative progress, outcomes, risks, and key success metrics The successful candidate has a passion for driving large-scale business transformation and fostering a culture of continuous improvement. They inspire cross-functional collaboration, encourage innovative thinking, and drive adoption of new ways of working. They possess strong analytical, decision-making, and problem-solving capabilities, along with the ability to navigate ambiguity in complex environments. Required Qualifications: + 10+ years of experience in program and/or portfolio management, including leadership of automation or AI initiatives at scale in complex enterprise environments + Hands-on familiarity with automation and AI technology stacks, including awareness of emerging technologies and industry trends + Exceptional stakeholder management skills, with the ability to influence without authority and drive alignment on priorities and trade-offs + Proven ability to manage, monitor, and report on an end-to-end automation portfolio, including benefits, costs, risks, and initiative status + Strong business partnership skills, engaging stakeholders in the u201cart of the possibleu201d to identify and deliver high-impact automation opportunities + Experience showcasing solutions through the right forums and communication channels to build excitement and momentum across the organization + Demonstrated leadership through effective prioritization, stakeholder engagement, and assessment of the feasibility and value of requested initiatives + Outstanding verbal and written communication skills, with the ability to articulate technical concepts, vision, and outcomes to diverse and senior audiences + Creative and innovative approach to program structure, governance, communications, and reporting + Enthusiastic, collaborative, and positive team leader who energizes others Bilingualism (English and French) is a strong asset. For candidates based in Quu00e9bec, proficiency in both languages is required to support clients located outside of Quu00e9bec. _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see _If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ . Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Referenced Salary Location Toronto, Ontario Modalidades de Trabajo Hu00edbrido Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Si se estu00e1 postulando para este puesto fuera de la ubicaciu00f3n principal, pu00f3ngase en contacto con para conocer el rango salarial de su ubicaciu00f3n. El salario real variaru00e1 segu00fan las condiciones locales del mercado, la geografu00eda y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educaciu00f3n/capacitaciu00f3n. Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y obtener una compensaciu00f3n de incentivos vinculada al desempeu00f1o comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de tiempo libre remunerado en Canadu00e1 incluye feriados, vacaciones, du00edas personales y du00edas por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se estu00e1 postulando para este puesto en los EE. UU., pu00f3ngase en contacto con para obtener mu00e1s informaciu00f3n sobre las disposiciones relativas al tiempo libre remunerado especu00edficas de EE. UU.

Created: 2026-02-19