Certification Exam Content Services Manager

Description Title: Test Content Services Manager Location: Remote - US Compensation: $85,000 About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. Thatu2019s why youu2019ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: About the Role The Test Content Services Manager manages Test Content Services personnel, providing training, guidance, and oversight of assigned duties. The Test Content Services Manager is also responsible for creating and maintaining checklists and procedures for the tasks completed by the Test Content Services team. The Test Content Services Manager is responsible for distributing work and client assignments to the Test Content Services team members. The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exams in PSIu2019s proprietary item banking and exam delivery software. This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, with occasional travel required for meetings, events and workshops. Role Responsibilities u2022 Provide training, guidance, and oversight of Test Content Services personnelu2019s assigned duties. u2022 Provide training and support to client users of the PSI item banking/delivery platform. u2022 Participate in load forecasting and client program assignment process. u2022 Participate in internal process development and improvement initiatives. u2022 Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments. u2022 Manage multiple project and client assignments, timelines, deliverables, and milestones. u2022 Onboard new clients, review contracts, and determine appropriate exam setup for clients. u2022 Set up content migration plans/timelines for clients, with input from project managers. u2022 Intake new exams for existing clients and publish according to established timeline requirements. u2022 Identify exam publication issues, troubleshoot, and suggest possible solutions to problems. u2022 Develop and maintain timelines for exam publication activities and track progress in project management ticketing software. u2022 Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures. u2022 Collaborate with IT personnel to provide software support and training for clients. u2022 Collaborate with software development on the design of new system features or enhancements. u2022 Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations. u2022 Assist Test Content Services team members with assigned tasks including import and quality control as needed. u2022 Coordinate and implement updates to live exams. u2022 Coordinate exam publication activity with internal and external stakeholders. u2022 Develop and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides. u2022 Hire and onboard new Test Content Services Specialists in coordination with the Senior Director of Content Management u2022 Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. Knowledge, Skills and Experience Requirements u25aa Bacheloru2019s degree preferred. u25aa 3-5 years of leadership experience u25aa 3+ years with exam publication, item bank management and/or database management. u25aa Strong communication skills required. u25aa Strong leadership and critical thinking skills required. u25aa Ability to approach problems with creative problem solving. u25aa Strong experience with project management processes and workflows. u25aa Proficiency with Microsoft Office applications. u25aa Experience with Jira a plus. u25aa Experience with XML, HTML and QTI file formats preferred Benefits & Culture At PSI, our culture is to be transparent and fair. Thatu2019s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan u2013 with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance u2013 country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts u2013 for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-02-19