Customer Success Engineer

Our Mission At Palo Alto Networksu00ae, weu2019re united by a shared missionu2014to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youu2019re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youu2019re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us We believe collaboration thrives in person. Thatu2019s why most of our teams work from the office full time, with flexibility when itu2019s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Our Customer Success Engineers provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the worldu2019s largest and most well-known organizations. This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies. This position is available in the United States to work in a local Palo Alto Networks office. Key Responsibilities _Product Expertise:_ + Capture customeru2019s business and risk requirements, translating them into technical requirements + Knowledge of network security products and solutions + Work with Product and Engineering teams to ensure customers and partners get the most out of our products + Exposure with capacity planning, bug scrub, hardware and software lifecycle management + Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc. + Exposure in the planning and execution NGFW software upgrade process in a mission-critical environment. _Product Adoption:_ + Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases + Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives + Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans + Facilitate customer engagements to ensure strategic alignment and adoption _Customer Impact:_ + Understanding of NGFW and CDSS best practices and related tools (SCM, BPA) to help customers maintain the highest levels of security + Understanding of customer software qualification, change management, and testing processes + Ability to create and present effective QBR/EBR presentations + Influence key stakeholders (internal and external) with strategic insights and recommendations Qualifications Required Qualifications + 5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles + Strong experience in supporting common end user software (Windows, Mac, Linux) + Strong experience in using tools such as Salesforce, JIRA, Gainsight or Tableau + Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth + Skilled in managing customer escalations with experience in technical support, account management + Some experience with configuring and deploying CDSS features + Some knowledge of customer software qualification, change management, and testing processes + Ability to create and present effective QBR/EBR presentations + Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity + Ability to multi-task and work in a fast-paced environment Preferred Qualifications + Prior security certification (PCNSA, PCNSE, NetSec Analyst, CCNA, CCNP, CCIE or similar) + Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle + Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (. $112,000.00 - $182,500.00/yr Our Commitment Weu2019re trailblazers that dream big, take risks, and challenge cybersecurityu2019s status quo. Itu2019s simple: we canu2019t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Created: 2026-02-19