Software Asset Management Analyst - ServiceNow

Position Description: We're growing rapidly and are seeking a Software Asset Management Analyst - ServiceNow to join our CGI team!This position can be located remotely anywhere in the US; however, the preferred location would be a commutable distance to any US CGI office, a hybrid working model is acceptable.CST working hours will be required!We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers. Growth at CGI is driven by your goals where you're empowered to chart your own path. Your future duties and responsibilities: How you'll make an impact. Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.). Perform compliance audits, create software models, entitlements, and reconcile procurement data. Define and document SAM processes and SOPs for governance and lifecycle management. Create process documents and design process diagrams using Microsoft Visio (Web version). Process standard/non-standard software requests; reclaim unused licenses and allocate via publisher portals. For non-standard requests: Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in ServiceNow catalogue and create entitlements. Maintain ServiceNow software catalogue. Execute license revocation for EU and NA regions. Configure software models, contracts, and entitlements; utilize License Workbench for dashboards and compliance tracking. Generate Effective License Position (ELP) reports and analyse usage trends for cost optimization. Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies. Drive automation and process improvements within ServiceNow SAM Pro. Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices. Conduct and drive meetings with stakeholders to review SAM performance, compliance, and optimization initiatives. Maintain and track SAM Action Item Tracker; prepare and circulate MoM for governance. Initiated cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend Required qualifications to be successful in this role: What you'll bring. 3+ years of experience as a Business Analyst with a strong focus on Software Asset Management (SAM) and ServiceNow. ServiceNow SAM Pro (License Workbench, dashboards, reporting). SAM Reporting: ELP, usage analysis, installation vs allocation. Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian etc.. Audit & True-Up, Microsoft MLS report processing. Vendor coordination and procurement support. Process documentation & diagrams (Microsoft Visio), advanced Excel. Discovery data analysis (SCCM, Qualys, ACC). Cost optimization & compliance governance. Strong analytical and problem-solving abilities with the ability to interpret complex data sets. Exceptional technical writing and documentation skills. Excellent communication and interpersonal skills, with the ability to collaborate across teams. High attention to detail and strong organizational skillsMinimum Education Required: Bachelor’s degree (other relevant certifications in lieu of degree)Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,.00 - $,.00.CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation including profit participation program . Comprehensive medical, dental, and vision benefits . Basic life and accidental death & dismemberment insurance . Matching contributions through (k) plan, and CGI share purchase plan . Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service . 10 paid holidays per year . At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more) . Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws . Bereavement leave, ranging from 1 to 7 days per year based on relationship. . Paid jury duty leave, up to time summoned . Learning opportunities and tuition assistance . Wellness and Well-being programs For more detailed information about our benefits offerings visit Benefits | CGI Careers Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.CGI CSG anticipates accepting applications for this position through -2-27.#LI-RS2 Skills: Analytical ThinkingAsset ManagementITILServiceNowLicense Management

Created: 2026-02-20