Product Owner II - Customer Identity and Access ...

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Product Owner II within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position PNC is seeking a highly technical Product Owner to support our Support Platform and Infrastructure engineering crews. This role plays a critical part in ensuring the stability, security, and continuous improvement of the CIAM platform used across the organization. The ideal candidate will bring strong technical acumen, excellent communication skills, and the ability to collaborate with engineers, vendors, and cross functional partners. ________________________________________ Key Responsibilities u2022 Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure. u2022 Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities. u2022 Attend and participate in daily stand ups, Agile ceremonies, and planning sessions. u2022 Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades. u2022 Oversee incident management, platform stability initiatives, and remediation efforts. u2022 Track progress toward objectives, prepare status updates, and present to leadership regularly. u2022 Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery. u2022 Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution. u2022 Support all internal PNC stakeholders and teams leveraging the CIAM platform. u2022 Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively. ________________________________________ Required Skills & Qualifications u2022 Strong technical background with experience working directly with engineering teams. u2022 Proven experience with platform operations, patching processes, security standards, and certificate management. u2022 Working knowledge of incident management, vulnerability management, and infrastructure upgrades. u2022 Excellent communication, stakeholder management, and follow through skills. u2022 Experience in Agile/Scrum environments; ability to lead and drive delivery based on priority and business value. ________________________________________ Preferred Qualifications u2022 SAFe Product Owner/Product Manager (POPM) certification or other Agile certifications. u2022 Familiarity with CIAM technologies and identity security concepts. u2022 Hands on experience with Ping Identity suite (PingFederate, PingAccess, PingID/PingOne) or similar platform. u2022 Experience supporting large scale enterprise platforms and vendor supported systems. ________________________________________ Soft Skills u2022 Clear and confident communicator u2022 Strong attention to detail and follow-up u2022 Collaborative mindset and ability to work across diverse technical and business teams u2022 Proactive problem solver with a focus on stability and continuous improvement PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value. + Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives. + Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. + Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s). + Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Collaborative Team Building, Communication, Customer Solutions, Data Visualization, Prioritization, Scrum, Technical Acumen, User Experience (UX) Design Competencies Agile Development, Business Acumen, Design Thinking, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Matrix Management, Organizational Leadership, Planning and Organizing, Solutions Development Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 u2013 $119,025.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 02/18/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2026-02-20