Patient Access Workleader

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient AccessWorkleader, you will function as thedepartmentleadwithin outpatient registration and the Emergency Department. Some of your daily responsibilities will include managing and correcting registration escalation issues,creatingED Zone schedules,coachingandtraining new caregivers, and performingpatient registration functions. Helping to ensure the correct registration tasks are completed minimizes the need to perform service recovery and supports the team whointerfaces withpatients.This opportunity is a steppingstone into supervisory roles and could leadintoother related avenues like auditing and revenue cycle.A caregiver in this position worksnights from 7:00PM - 3:30AM or 6:30PM - 3:00AM, with holiday and weekend requirements.A caregiver who excels in this role will:Recommend and execute complex policies and procedures with the supervisor to ensuretimelyandaccuratepatient registration resolution.Provide general oversight and direction for caregivers to ensure daily operational support.Rotate todifferent locations/hospitals based on staffing needs.Identifyandutilizeappropriate reportsto contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.Assistwith and resolve patient inquiries or complaints.Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physiciansregardingissues including registration.Assistthe site manager or supervisor with the daily operational activities of patient access.Rotate in the on-call coverage andcoverscall-offs within the department.Participate on committees in an engaging manner as a subject matter expert on processes within the dependentlystaffall patient access areas at any facility, including front desk, admitting office, ER registration and cashier.Recommend andfacilitateexceptional Patients First communication for each patient encounter during their registration.Identifypatient registration issues and resolve orinitiatenecessaryfollow up.Implement service recovery efforts.Train caregivers and conduct performance plete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs,allocatingwork/resources and time and attendance entries.Assistin the completion of departmental audits,reportsand QA.Handle coaching based on compliance metrics andoverseecashiering duties.Provide registration and cash collection access in Epic.Minimum qualifications for the ideal future caregiver include:High School Diploma or GEDFour years of experience in a customer facing role with in-person or phone contact ORpreviouswork leader experience withdemonstratedcompetence in personnel managementORanAssociate’s Degreeand three yearsof experienceORaBachelor’s Degreeandtwo years of experienceBasic PC software application knowledge and the ability to use multiple data systemsDemonstrated knowledge of medical terminology sufficient to understand physician ordersORcompletion ofa course within one yearPreferred qualifications for the idealfuture caregiver include:Exposure to healthcarePhysical Requirements: Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office some locations, ability to travel throughout the hospital some locations ability to move up to 25 lbs.Personal Protective Equipment:Follows Standard Precautions using personal protective equipment as required.Pay RangeMinimum hourly: $17.25Maximum hourly: $26.31The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Created: 2026-02-20