Information Technology Technician

Summary The Information Technology Technician provides administrative and technical support across a broad range of IT functions, including hardware and software management, network support, asset and inventory tracking, and end-user services. A substantial portion of this role involves providing frontline IT Help Desk support, serving as a primary serving as a primary point of contact for technical assistance and troubleshooting for both technical and non-technical users. Responsibilities Configures, installs, and supports mobile and PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, web-cameras, and multi-function devices. Responds to incoming telephone, voicemail, e-mail, and in-person requests for assistance and resolves problems with hardware, software, networking, and other computer related technologies. Actively engages in evaluation, testing, and implementation of new operating systems, off-the-shelf software, and end-user hardware in a virtual and physical environment. Maintains hardware and software via installation of firmware and software updates and patches. Implements and maintains computer security measures and reporting. Support IT asset management by receiving equipment into inventory systems, maintaining accurate asset records, and conducting regular inventory audits. Performs other duties as assigned. Requirements Conditions of Employment U.S. Citizenship required. The final candidate will be subject to a background check, which includes fingerprinting, and will be hired provisionally pending favorable suitability determination. This position is subject to mandatory electronic fund transfer (direct deposit) for salary payment. All judiciary employees are required to adhere to the Judicial Code of Conduct. Qualifications MINIMUM QUALIFICATIONS: One year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation. Excellent interpersonal skills. Ability to exercise sound ethics and mature judgment and interact professionally and tactfully with a wide variety of persons. Experience with PC installation, repair, upgrades, and troubleshooting, including administration and support of Microsoft Windows 10 and 11 and the Microsoft Office suite. Ability to communicate technical information clearly and effectively, both verbally and in writing, to non-technical end users. Proven ability to manage multiple priorities and projects with minimal supervision. Demonstrated ability to work collaboratively and professionally in a team-oriented environment. Demonstrated commitment to performing excellent customer service. PREFERRED QUALIFICATIONS: A bachelor's degree in computer science, MIS, or related field. Hands-on experience with configuring, imaging, and installing various computer workstations and peripherals. Experience providing high-quality end-user support to a large user population in a fast-paced, technically diverse environment. Strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked environment. Hands-on experience administering physical and virtualsystems, applications, and related IT infrastructure systems. Familiarity with business-grade technologies and concepts such as Adobe Acrobat, computer imaging, Windows Server, Microsoft Active Directory, Microsoft Office 365, Microsoft Teams, PDQ Deploy, PDQ Inventory, risk assessment and mitigation, and virtualization platforms. Experience with basic networking concepts, or a demonstrated interest in learning networking fundamentals. Experience ensuring 24/7 availability of mission criticalsystems. Education At a minimum, a high school diploma or equivalent is required; however, a bachelor's degree in computer science, MIS, or related field is preferred. Additional Information The selected candidate will be subject to a one-year probationary period, contingent upon satisfactory completion of training and overall performance in the position. The position is in the Clerk's Office of the U.S. District Court in Philadelphia; occasional travel within the district may be required. Telework opportunities within a hybrid work environment are available. Employees of the Court are excepted service appointments, considered

Created: 2026-03-07