Sr Broadband Specialist

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employeesJob OverviewThis role supports the expansion of the customer base by engaging potential customers through direct community interactions and sales presentations. It involves achieving sales targets by presenting broadband service offers and facilitating customer transitions to these services. The role includes supporting team performance through side-by-side selling, coaching, and sales skill development with internal and external specialists. Success is measured by meeting sales targets, enhancing team capabilities, and contributing to overall market penetration. The work impacts the organization by driving direct-to-consumer sales growth and improving customer experiences in broadband services.Job Responsibilities:Achieve sales targets by engaging potential customers through door-to-door and community interactions presenting broadband service offersSupport team performance by conducting side-by-side selling, coaching, and facilitating sales skill development with broadband specialistsLead weekly sales meetings and assist with administrative sales leadership functions such as key performance indicator reportingPartner with local leadership from other departments to drive overall market penetration and sales growthAlso responsible for other duties/projects as assigned by business management as neededEducation and Work Experience:High School Diploma/GED (Required)Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronicsLess than 2 years - Presenting and explaining complex product offerings effectively to potential customersLess than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targetsKnowledge, Skills and Abilities:Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)Licenses and Certifications:Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)At least 18 years of ageLegally authorized to work in the United States

Created: 2026-03-07