Associate Demand Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Regional Service Manager - Southeast USYour role and responsibilitiesIn this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is: hybrid #LI-HybridThis role is contributing to ABB Automation, Energy Industries Division.Your responsibilities (upon completion of formal Trainee program):Provide site service to ensure safe and efficient plant operation utilizing the ABB's Distributed Control System.All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.Maintain customer database by logging each call and the support provided.Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a

Created: 2026-02-20