Customer Success Manager

Mendix u2013 the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process. Read our Customer Stories (to learn more about the wealth of software and solutions global organizations have built with the Platform. At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do. As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix. Role Overview Siemens is seeking a Customer Success Manager (CSM) to support strategic semiconductor customers across the Mendix and RapidMiner product portfolios. This role is a postu2011sales individual contributor position designed for an experienced midu2011level Customer Success professional who can operate confidently in complex, enterprise environments. The CSM will act as a trusted business and technology partner to customer stakeholders, focusing on driving platform adoption, measurable business outcomes, and longu2011term value realization. While not expected to be a deep product specialist, the CSM is expected to bring strong technical fluencyu2014with the ability to understand modern software platforms, data, and AIu2011driven solutionsu2014and to effectively engage with technical customer audiences. This position requires direct electronics and/or semiconductor industry experience and the ability to collaborate closely with internal Siemens technical experts, product teams, and partners to deliver successful customer outcomes. Key Responsibilities: 1. Strategic Customer Ownership Own postu2011sales success for a portfolio of semiconductor customers, serving as the primary point of accountability for customer value realization, satisfaction, and longu2011term relationship health. 1. Adoption & Value Realization Leadership Develop and execute customer success plans that drive adoption and sustained use of both Mendix and RapidMiner, aligning platform capabilitiesu2014including AIu2011enabled use casesu2014to customer business objectives, operating models, and digital transformation initiatives. 1. Business & Technical Stakeholder Engagement Build trusted relationships with executive, business, and technical stakeholders, demonstrating the ability to communicate credibly across audiences and translate between business goals and technical enablement strategies. 2. Expansion & Growth Enablement Identify expansion opportunities by understanding customer priorities, technical maturity, and roadmap alignment; partner closely with Sales, Account Executives, and Services to support renewals and growth. 1. Crossu2011Functional Orchestration Coordinate internal Siemens resourcesu2014including product specialists, professional services, AI and analytics experts, partners, and support teamsu2014to ensure customers receive the right expertise at the right time. Required Qualifications: u00b7 5u20138 years of experience in Customer Success, Technical Account Management, Consulting, or postu2011sales roles within enterprise SaaS or technology organizations. u00b7 Mustu2011have experience supporting electronics and/or semiconductor customers, such as fabs, IDMs, electronics manufacturers, equipment manufacturers, or related ecosystem partners. u00b7 Demonstrated technical background or technical fluency, gained through roles such as systems analyst, technical consultant, DBA, software implementation, data/analytics, or similar handsu2011on or adjacent technical experience. u00b7 Strong ability to understand and articulate modern software platforms, including data, analytics, AIu2011enabled solutions, and enterprise architectures. u00b7 Proven success managing complex, multiu2011stakeholder enterprise accounts and driving outcomes across long customer lifecycles. u00b7 Strong business acumen with the ability to translate customer goals into adoption strategies and measurable success outcomes. u00b7 Experience partnering with Sales and Services teams to support renewals and expansion. u00b7 Excellent executiveu2011level communication, presentation, and relationshipu2011building skills. Preferred Qualifications: u00b7 Experience working with AI, analytics, lowu2011code, or digital transformation platforms. u00b7 Background in manufacturing, industrial software, or enterprise IT environments. u00b7 Familiarity with valueu2011based success frameworks, success planning, and customer health measurement. Why Siemens: At Siemens, we enable customers to accelerate digital transformation at enterprise scale. This role offers the opportunity to work closely with leading semiconductor organizations, combining business leadership and technical fluency to drive adoption, innovation, and longu2011term customer value across a worldu2011class software portfolio. If you see a job description and think, u201cIu2019d be perfect for thatu201d but your experience doesnu2019t align perfectly with the qualifications u2013 donu2019t let that hold you back. Weu2019re always eager to hire talented, passionate candidates u2013 so give it a try and apply. Equal Employment Opportunity Statement Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (English_formattedESQA508c.pdf) . California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here (. Job Family: Customer Success Req ID: 9504b85d-2d0e-4109-a492-113d0f729181

Created: 2026-02-20