Sr Technical Support Analyst

At CJ Schwanu2019s, we donu2019t just make food u2014 we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baronu00ae, bibigou00ae, Tonyu2019su00ae, Big Daddyu2019su00ae, Freschettau00ae, Pagodau00ae, Edwardsu00ae and Mrs. Smithu2019su00ae. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. Our brand-new, 700,000-square-foot Asian-style food manufacturing facility in Sioux Falls, SD, is taking shape u2014 and weu2019re ramping up hiring for key roles. This is your chance to be part of something from the ground up. Weu2019re building a strong, experienced team ready to bring this new site to life and shape its future together. As a Senior IT Systems Support Analyst you will support, manage, and enhance our IT systems infrastructureu2014keeping our production moving, employeeu2019s technology up, running, and secure.What You Will Do: u2022 Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches. u2022 Lead Windows, Office, and client application deployments in partnership with engineering and development teams. u2022 Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices. u2022 Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events. u2022 Collaborate with vendors and contractors to ensure service quality and technology alignment. u2022 Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency. u2022 Provide technical guidance and mentorship to junior support staff. What We Look For: u2022 Associateu2019s degree or equivalent experience preferred but not requiredu2022 Minimum 5 years of relevant IT experience, including Technical Support Analyst experienceu2022 Expertise in Windows OS, Microsoft Office Suite, and scripting toolsu2022 Strong troubleshooting skills for hardware, operating systems, and networkingu2022 Ability to provide strong customer service including written and verbal communication u2022 Solid understanding of network concepts and IT best practicesu2022 Proven ability to deliver effective, client-focused IT solutionsu2022 Motivated to stay current with emerging technologies and industry trends What We Offer: The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings CJ Schwanu2019s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email . #LI-KS1

Created: 2026-03-07