Epic Connect - Customer Success Manager

Epic Connect - Customer Success Manager Boulder Community Health, Boulder, CO 80303 $35.52 - $53.28 an hour - Full-Time Days, 40 hours per week Boulder Community Health is seeking a Customer Success Manager who is responsible for playing a vital part in fostering strong relationships with Connect sites, aligning their goals with BCHu2019s vision for Community Connect. The CSM will collaborate and build relationships internally and externally, working with Connect sites and leaders to identify program priorities and establish supporting goals for success. Reporting to the Director of Nursing Informatics, Clinical Applications and Epic Community Connect, this role will collaborate closely with BCHu2019s Epic Community Connect sites, IT Teams, Informatics, and ePMO. The CSM will collaborate with the Epic Connect Director to oversee operational aspects of the Connect siteu2019s relationship with BCH, serving as the primary point of contact to ensure effective problem-solving and communication. This position requires regular travel to Connect sites to ensure a strong partnership. Benefits: u2022Health insurance, including a FREE employee only option u2022Dental and Vision insurance u2022BCH paid Life Insurance; Spouse and Dependent Life Insurance plans u2022Short-term and Long-term disability coverage u2022Health and Dependent Care Flexible Spending Accounts u2022Retirement plan with BCH matching contributions, and discretionary lump sum contribution u2022Paid Time Off u2022Education assistance program u2022Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more u2022Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki u2022Free one-on-one retirement planning sessions u2022Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications u2022 Bacheloru2019s degree in, Business, Information Technology, or other Healthcare related field required, other bachelor's degrees may be substituted at the Directoru2019s discretion based on related work experience. u2022 Masteru2019s degree in Informatics, MBA, Information Technology, or other Healthcare-related field prefrred u2022Project Management Professional certification preferred u2022 Two years of experience in project management within a hospital/clinical setting preferred. u2022 One year of experience as a Customer Success Manager for Epic Connect preferred. Responsibilities u2022Ensures that useru2019s requests, work orders and vendor issues/tasks are prioritized and completed in a timely and satisfactory manner. Monitors the use of the problem/request tracking software and ensures that assigned staff keeps current documentation on all assigned tasks u2022Implements service level agreements, monitors and tracks performance against the established metrics and communicates performance to staff and customers on a regular basis u2022Works with physicians, nurses, and other connect staff to enhance their use, efficiency, and productivity of the business applications and communicate their concerns/needs to the Director of Clinical Informatics, Clinical Applications, Epic Connect and/or the Chief Information Officer. u2022Assists in evaluating systems, preparing end user and functional system requirements, an analysis of alternatives, and implementation of new systems or enhancements to existing ones. u2022Communicates with the department director (and CIO when necessary), keeping him/her informed of problems, concerns, progress on system implementation/changes, policies, etc u2022Creates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget. u2022Assists customer departments with the implementation of information systems u2022Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance. u2022Assists with the development, implementation, and enforcement of the information system security, disaster recovery, and continuity of operation plans for Boulder Community Health information systems. About Boulder Community Health Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care. We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities. As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care. EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.

Created: 2026-02-20