Large Loss Property Adjuster - Coordinated Detroit, MI

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionLarge Loss Property Adjuster - Coordinated Detroit, MI A day in the life of a Coordinated Property Adjuster:u202F Spend your day handling claims virtually from home 60 % of the time while up to 40% in the field.u202F Handle escalated claims files that have complex contents or additional living expense damages.u202F Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.u202F Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.u202F Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.u202F Negotiate claim settlements with customers in accordance with business unit standard methodologies.u202F Coordinate with structure adjusters to ensure holistic handling of the claim file. Use data and analytics to tell a story and influence decision making.u202F If offered the role, you will go through virtual training.u202F You will receive ongoing support, mentoring and coaching as you develop your career.u202F u202F You'll wear a few hats that will require a level of experience:u202F The Customer Service Expert u2013you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.u202F The Investigator u2013 you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.u202F The Effective Communicator u2013 you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.u202F The Negotiator u2013 You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.u202F The Problem Solver u2013you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.u202F The Recorder u2013 you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.u202F Schedule:u202F Monday u2013 Friday; 8 am - 5 pm with rotational weekend duty.u202F This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.u202F This position requires you to perform onsite inspections occasionally in the field. Qualifications:u202F Have a High School Diploma/GED or higher (Bachelor's Degree preferred). 4+ years of previous experience handling property insurance claims preferred.u202Fu202F Have prior experience using estimating software like Xactimate for complex contents estimating.u202F Value providing an effortless customer service experience.u202F You enjoy the ability to work independently starting your day from home.u202F View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.u202Fu202F Are organized and able to multi-task in a fast-paced environment.u202F Are known for clear and professional communication u2013 both written and verbal. Required to have a valid driver's license. Residency within the posted location is mandatory for this role. You're provided with comprehensive training:u202F The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.u202F Ongoing training opportunities for continuous improvement happen regularly on the job. u202F Notice of Licensing Requirement:u202F As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licenseu202Fwhich includes passing an additional background check with the Department of Labor.u202FIf applicable, you will be required to secure license(s) within 60 days of hire.u202F If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.u202F u202F Sign On Bonus:u202Fu202F You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.u202F This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.u202F **Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.u202F Company Car:u202F Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.u202F u202F Allstate Benefits:u202F Being a part of Allstate means you receive a benefits package from Day 1 of employment. u202FThis includes time off, healthcare, retirement, and more. u202FThat is why as an Allstater, you'll enjoy a Total Rewards package that includes:u202F Competitive pay with needed support for continuous development and career advancement.u202F Flexibility in scheduling and a time off policy that helps support your work/life balance.u202F Initial and ongoing training to get you proficient in your new role.u202F Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit: to learn more.u202F u202F #LI-SV1SkillsActive Listening, Communication, Critical Thinking, Empathy, Multitasking, Time Management, Working Independently, XactimateCompensationCompensation offered for this role is $62,000 - $115,245 and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn't just a job u2014 it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger u2013 a winning team making a meaningful impact.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the EEO Know Your Rights poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Created: 2026-02-23