MSP Service Desk Technician

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, wed love to hear from you! This is an on-site opportunity located in Richmond, VA.Well provide:Generous benefits package including health insurance, PTO, and retirement planOn-site gym, sauna, and gaming roomPredictable set schedule to help promote work/life balanceWeekly team meetings and get togethersA collaborative environment that fosters career development and formal learningopportunitiesSalary of $55-$70k based on experienceWhat youll do:Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistanceMaintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switchesResolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google WorkspaceManage and prioritize tickets, set client expectations, and deliver outstanding customer serviceAccurately document client issues and solutions to enhance knowledge sharing and service efficiencySkills Youll Need:3+ years of experience in a help desk or technical support role (MSP experience preferred)Hands-on experience with SMB environments and ticketing systemsStrong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardwareExperience with Active Directory, Exchange, and Hyper-V is a strong plusExcellent communication skills, with the ability to assist both technical and non-technical usersA self-motivated, team-oriented mindset with a passion for problem-solvingA valid driver's license and reliable transportation for on-site client supportReady to Apply?Quick apply with your resume ORGet a head start on the application process through our online portal here:

Created: 2026-02-23