Customer Service Specialist

Overview: IfYou’reGreat atHelping People,We’ve Got the Career for YouAre you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin,we’llturn yourpeopleskills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.As an Orkin Customer Service Specialist,you’llbe the friendly, knowledgeable voice our customers count on every day.You’llhandle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.Backed by over 120 years of industryexpertise, the Orkin Guarantee, and a trusted brand that customers already believe in,you’llhave everything you need to provide top-tier service with confidence.You’llenjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence,you’llhave the foundation for successand a companythat’sinvested in your future.Why Orkin?You’llhave more thana job;you’llhave a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a401(k)retirementsavings plan. Not to mention,you’ll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.With Orkin’s award-winning training program,you’ll receive all the tools you need to succeed. That means no industry experience isrequiredto start building your career. Plus, ifthere’sone thing we know at Orkin,it’sthat pests keep coming back, and that makes our industryrecession-resistant.We are driven by a shared mission andgroundedin values that define everything we do:SafetyProfessionalismEmpathyIntegrityInnovationWith a reputation built over more than a century and a team-first culture,you’llfeel supported from day one with the freedom and tools to succeed. Responsibilities: WhatYou’llBe DoingAnswer incoming calls and make outbound calls to customers to schedule, confirm,and follow up on service appointments.Proficiently navigate a Windows-based & Web-based system to track routes andoptimizecurrent and future schedules;don’tworry, we will train you!Applyexpertisedeveloped in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriateUse your sharp listening skills and probing questions toidentifythe customer’s concern and evaluate their needsMonitor, update,andmaintaincustomer database withaccuratecustomer information,including call details, disposition of calls, payments, and other resultsRescheduleunservedaccounts within 24 hoursParticipate in quality assurance processes, programs, and initiativesSafeguardscustomers’privacy and other proprietary informationWhat’s In It for You?Competitive Earnings Starting at $18.25- $20 per hour (based on experience), plus commissions. Performance Bonuses - Get rewarded for exceeding goals and delivering exceptional dustry leading, quality, and comprehensive training program.Benefits That Go Beyond:Medical, Dental, Vision & Life Insurance401(k) with company matchPaid vacation, sick leave, and holidaysEmployee Stock Purchase PlanCareer Growth Opportunities - We promote from within and invest in your future. Qualifications: You’dBe a Great Fit If You:Love helping people and creating positive customer experiencesArea strong communicator who enjoys solving problems.HavepreviousCustomer Service or Administrative experience(preferred)Stay organized, detail-oriented, and calm under pressure.Areconfident using computers, scheduling systems, and multitasking throughout the day.Thrive in a team environment and take pride in providing exceptional support.What will my work environment be like?Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of timeBe able to regularly lift and/or move up to 25 pounds.Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer#ORKAPP

Created: 2026-02-23