People Operations Specialist

We’re looking for a People Operations Specialist who thrives on building structure, strengthening systems, and bringing clarity to how work gets done. This role serves as the operational engine of our People & Culture function ensuring our processes, platforms, benefits, and data are accurate, compliant, and built to scale.You’ll act as the primary owner of our people operations infrastructure, partnering closely with the People & Culture leadership team, IT, Payroll, Finance, and department leaders. Your work will directly shape the employee and manager experience by making processes seamless, systems intuitive, and workforce insights reliable.If you’re detail-oriented, systems-minded, and energized by continuous improvement, this role offers meaningful impact and visibility across the organization.People Operations & Employee LifecycleYou’ll own and continuously strengthen the operational foundation that supports the employee lifecycle:Develop, document, and standardize People & Culture processes to ensure clarity, consistency, and scalabilityDesign and manage efficient workflows for onboarding, offboarding, job changes, promotions, and performance cyclesMaintain accurate, secure, and compliant employee records across the full lifecycleEnsure adherence to company policies, employment regulations, and data privacy standardsSupport internal and external audits and compliance reviewsAdminister employee benefits programs including enrollments, qualifying life events, terminations, and eligibility auditsLead open enrollment planning, communications, system testing, and executionReconcile benefit invoices and ensure alignment between vendors and payrollServe as a trusted, service-oriented resource for employee benefits questions and issue resolutionPartner with brokers and vendors on renewals, compliance requirements, and plan updatesPeople Technology & Continuous ImprovementYou’ll act as the functional owner of our people systems while driving automation and process optimization:Serve as primary administrator for HRIS, applicant tracking, performance management, and background screening platformsConfigure workflows, permissions, system fields, and integrations in partnership with ITMaintain data integrity and ensure alignment across systems and integrationsProvide day-to-day system support and troubleshoot user issues with a strong customer-service mindsetLead coordination of system upgrades, enhancements, implementations, and vendor transitionsIdentify inefficiencies and implement automation or workflow improvements to reduce manual effortEvaluate system usage and recommend enhancements that improve adoption and user experienceSupport change management efforts by ensuring clear communication and training during system or process updatesDevelop and maintain internal documentation and user guides to strengthen operational sustainabilityWorkforce Insights & EnablementYou’ll transform people data into meaningful insight while keeping the People & Culture team aligned and effective:Develop and maintain recurring workforce dashboards and leadership metricsGenerate ad hoc reports related to headcount, turnover, recruiting, compensation, performance, and benefitsEnsure reporting accuracy, consistency, and strong data governance practicesAnalyze trends and provide actionable insights to support workforce planning and budgetingMaintain visibility into active People & Culture initiatives, timelines, and recurring deliverablesBuild and manage trackers and project plans that provide leadership clear insight into priorities and progressServe as an operational partner to department leaders, balancing business needs with compliance requirementsSupport the VP, People & Culture in managing priorities, communications, and follow-through on key initiativesOther duties as assignedBachelor’s degree in Human Resources, Business Administration, Information Systems, or related field or equivalent experience 3-5 years of experience in people operations, HRIS administration, benefits administration, or related roles within a fast-paced or lean environmentDemonstrated hands-on ownership of HR Systems (UKG, iCIMS, Trakstar, Crosschq, Workday, ADP, or similar systems) not just end-user experienceProven experience independently administering benefit programs, including open enrollment and vendor coordinationStrong experience managing employee lifecycle processes with accuracy and complianceDemonstrated ability to build , document and improve operational workflowsExperience generating workforce reports and translating data into actionable insights for leadershipAdvanced proficiency in Microsoft 365, including excel (pivot tables, formulas, data organization)Experience implementing system improvements, integrations, or automation initiatives preferredAbility to operate with minimal oversight while managing multiple prioritiesNice to Have:Knowledge and passion of NBA and NCAA Basketball; experience in a sports/entertainment venue, arena or large-scale public event setting. What We OfferAt the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks. Keeping You HealthyIndustry leading health coverageShort and Long-term disabilityTeam Member and Dependent Life InsuranceGroup Voluntary BenefitsWellness programs through EAP and HeadspaceDiscounts and PerksMatching 401(k)Employee Assistance ProgramTuition ReimbursementTeam Store DiscountsHappy Hours and other fun activitiesQualified parking and game night mealsNBA Sponsored Discount Programs Employee Referral BonusesEmployee Recognition ProgramsTaking Time OffGenerous Paid Time Off Holiday Pay Paid Parental Leave Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social mediaor messaging platforms, or during interviews. If you are contacted by anyone claiming to representthe Memphis Grizzlies and cannot confirm they are with our company, please contact uswith the details.

Created: 2026-03-07