Overnight Call Center Customer Service Representative

Overnight Call Center Customer Service PositionWe are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter’s Chicago area Call Center located in Lombard, IL.We are a 24-hour service provider, so our call center stays busy overnight.$17.00-$19.00 per hour, depending on experienceOpportunity for weekly overall call center performance based bonusMust be able to train during the day shift for 3-6 weeks.Paid TrainingPaid Time OffCompany matched 401(K) up to 6%If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.Be the first point of contact with our customers.Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.Data entry, including customer contact information and relevant details concerning their plumbing problems. Schedule a service call based on customer’s availability and convenience.Discuss additional services and products we have available that may be helpful.Be a trusted informational resource for Roto-Rooter customers.Order processing for both residential and customersConnecting with technicians to dispatch overnight jobsStrong customer service focusAS400 knowledge is preferredPrior call center experience is helpfulAble to work in a fast-paced environmentExcellent oral and written communication skillsExcellent attendance A working knowledge of Microsoft Word and Excel programsSelf-starter who is organized and thorough with attention to detailAt Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.#LI-DV1CCC1#LI-ONSITE

Created: 2026-02-23