Retail Supervisor - LEGOLAND Discovery Center ...

? Retail Supervisor - LEGOLAND Discovery Center Philadelphia ?About the RoleAre you ready to lead, inspire, and have fun while doing it? ? As a Retail Supervisor at LEGOLAND Discovery Center Philadelphia, you’ll be the front-line hero driving an unforgettable retail experience for our guests! ?️ You’ll oversee daily operations, mentor your team, and even step in as Duty Manager a few times each week. Your goal? Deliver world-class service, keep operations running smoothly, and make every guest’s day magical! ✨If you have a passion for retail ?, a flair for leadership ?, and maybe even a soft spot for LEGO ?, we want to meet you!What You’ll DoLead the Retail Team on the floor, providing example-based, shoulder-to-shoulder leadership ?Deliver top-notch guest experiences while meeting or exceeding KPIs and Mystery Visit targets ?Support training, coaching, and development for the Retail Team ?Collaborate with the Retail Manager on schedules, merchandising, and inventory control ?Serve as Duty Manager 2-3 shifts per week, overseeing operations across the attraction ?Motivate, mentor, and give feedback to your team, keeping energy high and morale strong ⚡Handle guest complaints professionally and ensure proper follow-up ✅Maintain clean, safe, and visually engaging retail areas ??Support recruiting, onboarding, and ongoing training for new team members ?Monitor performance metrics, including sales, dwell time, and team KPIs ?What We're Looking ForExperienced in retail supervision or management, ideally within a high-volume retail or visitor attraction environment ?Organized, proactive, and able to multitask in a busy, high-energy environment ⚡A natural leader who inspires, motivates, and coaches a team to succeed ?Comfortable handling guest issues with professionalism and care ?️Enthusiastic about delivering excellent customer experiences and having fun ?Preferably, a fan of LEGO and ready to embrace the magic of our attractions ?✨RequirementsHigh school diploma or GED required; college degree preferred ?Minimum of 2 years supervisory experience in retail or related environment ?Excellent communication, sales, and people management skills ?️Experience with computerized point-of-sale systems ?Open availability including nights, weekends, and holidays ?️Why You'll Love It Here!? Health care options (medical, dental, and vision plans)? Paid Time Off (PTO)? Merlin Magic Pass for friends and family to enjoy the parks and attractions? Recognition programs and rewards? 401(k) program with company match? Tuition reimbursement programsUSD $22.00/Hr.

Created: 2026-02-23