Service Desk Analyst

Description We are seeking a Service Desk Analyst to join our Full-Time Engagement Professional Division. This role is crucial in providing front-end user support, ensuring that all users, including C-Level Executives, receive excellent service and assistance with their technical needs. As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions. Requirements Responsibilities + Provide excellent Service Desk support for A/V, VDI, network connectivity, and latency issues. + Support users and Cu2011Level Executives both remotely and deskside; must be comfortable interacting with executives and providing whiteu2011glove customer service. + Handle hardware deployments and configurations using Intune. + Troubleshoot Windows, onu2011prem Active Directory, and hybrid cloud environments. + Resolve audiou2011related issues (majority of tickets), supporting users working remotely and across multiple states. + Diagnose and repair laptops brought onsite (approximately 10u201312 per week). + Troubleshoot Adobe applications. + Provision access in Azure and manage group assignments. + Support SharePoint, OneDrive, and network shares. + Assist with highu2011level macOS troubleshooting (approximately 50 mac users). + Write and update internal knowledge base documentation. + Support the Infrastructure team with projects as needed. + Support a large, primarily U.S.-based user environment. Qualifications + 3u20135 years of experience providing frontu2011line Service Desk support. + 1+ years with Active Directory / Azure AD / Entra. Required Skills + Strong troubleshooting experience with MS Office (Excel, Outlook, Word). + Proficiency with Windows environments. + Familiarity with macOS environments is a plus. + Basic networking knowledge. + Experience with Intune for laptop deployments. + Experience with JAMF is a plus. + Experience troubleshooting audio and A/V issues (Teams calls, headsets, conference rooms, etc.). + Printer and print server troubleshooting (e.g., Printex). + Experience supporting projects such as Windows rollouts, deployments, or device refreshes. + Experience using ticketing systems like ServiceNow; ability to write clear documentation and service notes. + Familiarity with Adobe Suite is helpful. + Comfortable providing executiveu2011level, whiteu2011glove support and interacting with Cu2011Suite. + Comfortable making outbound calls to users and assisting deskside as needed. + Effective communication over phone, in person, and via Teams. + Highly motivated, eager to learn, and adaptable. + Strong verbal and written communication skills. + Able to work independently and collaboratively. + MSP experience or experience supporting a publicly traded company is a plus. Preferred Skills + Experience with JAMF. + Familiarity with Adobe Suite. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our companyu2019s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at /Resources. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-23