Tier 2 NOC Specialist

Job Description u00b7 Acts as an escalation point for OARnet customers, providers and ServiceDesk staff; assigns and manages tickets in an ITIL environment to ensure that network changes and problems adhere to standard operating procedures. u00b7 Emphasizes written procedures while supporting the ServiceDesk staff; ensures work follows established NOC processes and operational standards. u00b7 Works with general guidance to evaluate, develop and implement enhancements to OARnet routers and switches to maintain and improve the OARnet network in accordance with established IT processes and operational standards. u00b7 Participates in change control by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet Engineering change process. u00b7 Works with general guidance to assess and report on the impact of network outages and scheduled vendor maintenance to OARnet services and customers. Responds to customer availability, security and performance problems in the fulfillment of customer Service Level Agreements (SLAs). u00b7 Works with national carriers to troubleshoot and resolve complex network issues with limited supervision; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnetu2019s administrative control. u00b7 Coordinates with OARnetu2019s Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnetu2019s technology services roadmap. u00b7 Evaluates current and developing technologies to provide information about system capabilities, limitations, and requirements. u00b7 Sets a tone of professionalism in the NOC that is consistent with organizational goals. u00b7 Mentors junior network staff. May be required to be available during off duty hours and/or on call. Once trained, the person in this position will be part of a weekend rotation. Positions currently available are on the 2nd and 3rd shifts. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Required Education/Experience: u00b7 Bachelor's degree or an equivalent combination of education and experience. u00b7 2 years of previous professional experience working in a network operation center or supporting a service provider network. u00b7 Working knowledge of fundamental networking concepts and protocols. u00b7 Demonstrable ability to configure and troubleshoot Juniper or Cisco routers and switches. u00b7 Knowledge of wave division multiplexing and Metro Ethernet technologies. u00b7 Possesses a current Juniper or Cisco Specialist level certification. u00b7 Working knowledge of scripting and automation tools such as Python and Bourne Shell in a Unix environment. u00b7 Strong oral and written communication skills. Bachelor's degree in a technical field or an equivalent combination of education and experience. u00b7 4+ years of experience supporting Juniper routing and switching in large-scale service provider IP/MPLS network. u00b7 Experience troubleshooting TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP and LDP protocols. u00b7 Professional experience configuring and troubleshooting Juniper or Cisco routers and switches. u00b7 Experience managing services that utilize wave division multiplexing and Metro Ethernet technologies. u00b7 Possesses a current Juniper or Cisco Professional level certification

Created: 2026-02-23