Sr Remote Device Assoc - HUP

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Looking for a FT Senior Remote Device Associate Location: 3400 Spruce St Schedule: Remote Summary: The Senior Remote Device Associate assists the Electrophysiology team, clinical manager/ practice manager and physicians in maintaining a patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets. Incumbent is responsible for routine functioning of the Remote Cardiac Device Monitoring Program. including enrolling patients, scheduling transmissions, reporting results to physicians and advanced practice staff, as well as billing for services and follow up on failed transmissions and non-compliance. Incumbent is responsible for managing all office functions related to the above, plus personal interaction with patients in clinic and via phone/email to demonstrate, teach and troubleshoot. Incumbent is responsible to promote organizational values of service excellence by demonstrating courtesy and respect for patients and their families, visitors, and other employees. Responsibilities: u2022 REMOTE DEVICE RESPONSIBILITIES u2022 Evaluate implantable loop recorder alerts and scheduled transmission; escalate to provider. u2022 Analyze rhythm, begin report and send to appropriate provider for feedback. u2022 Determine actionable alerts for ILRs, pacers and ICDs and communicate to EP team. u2022 Arrange device clinic visits for patients with abnormal device function. u2022 Serve as a resource and mentor to Remote Device Associates u2022 Retrieves orders from providers, calls patients to confirm enrollment and assures that monitors are sent. Instructs patient to call the office when monitor is received and facilitates setup and successful transmission. u2022 Enrollment, scheduling, processing transmissions: u2022 Enrolls patient within 1 weeksu2019 time in the appropriate Remote system, orders monitor to be sent as needed. u2022 Schedules pacer/ICD patients for automatic transmissions every 91 days, and loop recorder patients per current policy u2022 Checks each remote monitoring site EVERY DAY (Mon-Fri) whether patients are scheduled to transmit or not to ensure no alerts occurred. Alerts are scanned to PennChart with telephone encounter message routed to the AP for the attendingu2019s service (and alternate APs if primary is off), and the remote team. u2022 If alert is urgent such as continued recurrent shocks or notices sustained VT, the associate contacts the covering AP in the office asap. u2022 Scans scheduled transmissions into PennChart within 2 days for physician review u2022 Creates encounter in PennChart under patient's EP MD correlating with day of transmission. u2022 Completes billing utilizing EP office visit smartset u2022 Completes/updates Device Questionnaire in EPIC. u2022 Completes remote transmission letter and sends to patient u2013 utilizes My Penn Medicine when possible. u2022 Ensures patient has been seen in the office within the last year. If not seen within past year sends telephone encounter to Physician team including AA, AP, and MD u2022 Follows established Protocol for patients with missed transmissions/ noncompliance u2022 Follow up on Missed Transmissions: u2022 All device company sites should have few to zero missed transmissions u2022 If missed transmissions are noted, associate contacts patient to ensure home monitor is plugged in and guides patient to send transmission. Calls placed to patient should be entered into PennChart and a follow up transmission should be scheduled in remote monitoring site. u2022 Completes remote transmission letter and sends to patient - utilizes My Penn Medicine when possible u2022 If patient misses 2 transmissions compliance letter is to be sent to patient and a message entered in PennChart with cc to Provider team including AA, MD, and AP. u2022 If patient does not respond or send transmissions for 1 year, they will receive a final certified letter and is subject to disenrollment from HUP remote monitoring department per policy. u2022 ADDITIONAL RESPONSIBILITIES u2022 Reports promptly when called to clinic to meet with patients in order to teach, demonstrate and answer questions related to all types of remote monitoring modalities. May also perform these duties via telephone encounters or MPM within EMR, if applicable u2022 Where applicable, may check demo home monitoring equipment to ensure that it is in proper working order. u2022 Reports broken equipment to supervisor. u2022 Gives clear explanations to patients regarding remote monitoring processes and expectations for compliance. u2022 Provides patients with follow up instructions and clinic contact information in clinic or in EMR u2022 Complies with yearly education requirements (i.e., HIPAA, OSHA, Safety, CLIA) u2022 Performs duties in accordance with Penn Medicine and entity values, policies, and procedures u2022 Other duties as assigned to support the unit, department, entity, and health system organization Credentials: + Must have current/active Certified Rhythm Analysis Technician (CRAT) certification. Certified Cardiovascular Technician (Required) + (CCT)certification required within3-6 months of hire. (Required) + CPR certification required or eligible (Required) Education or Equivalent Experience: + H.S. Diploma/GED and 5+ years experience in a patient care setting required. Must have understanding of medical terminology, cardiac anatomy and pacemaker/ ICD / loop recorder function. (Required) + Associate's Degree and experience with direct patient care preferred. (Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 291628

Created: 2026-02-23