Administrative Assistant - Full time - Sterling Heights

GENERAL SUMMARY: Performs duties related to HFO office sales, to include spreadsheets, stores totals, and reconciling discrepancies. PRINCIPAL DUTIES AND RESPONSIBILITIES REQUIRED: u00b7 Handles phone calls, transferring calls appropriately, taking messages, and responding to e-mails and patient complaints u00b7 Performs front desk duties to include greeting customers and accepting deliveries u00b7 Complete spreadsheets, check store totals, and reconcile discrepancies; prepare monthly folders u00b7 Performs point of sale responsibilities, including preparing a summary for all stores; separate cash from insurance, print MOS issues (printer, fax, etc.) and copy for IT, pull problem orders for the Billing Department u00b7 Performs cash reconciliations u00b7 Handles US and internal mail for a specific store. Sorts interoffice mail, separating cash reconciliations, coupons, day sheets, and supporting documents; process and store coupons u00b7 Enters the schedules for all Optometrists u00b7 Completes specified duties surrounding inventory. Orders supplies for the office u00b7 Additional responsibilities for Support Services Administrative Assistants may include: u00b7 Responsible for daily and monthly reporting and analysis for all offices as required by u00b7 Director of Finance and Vice President. u00b7 Prepare analysis of discounting for all Satellite offices for discussion with Director of u00b7 Satellite Operations and Satellite Office Managers u00b7 Maintain insurance and patient collection database in Access. Produce and mail all letters. Ensure database is kept current. u00b7 Prepare monthly reporting and reconciliation for all lens and contact lens products. u00b7 Oversee all inventory cycle counts and variance analysis for all satellite offices. Review variance explanations. u00b7 Assist with Payroll functions as needed. u00b7 Prepare bi-monthly reporting for POS adjustments and Outstanding Receivables u00b7 Enter patient refund transactions into PeopleSoft. u00b7 Maintain Access database and prepare reporting for all offices related to Special Testing and Services. u00b7 Perform other duties as required KNOWLEDGE, SKILLS AND ABILITIES: u00b7 Requires a high school diploma or GED u00b7 Associatesu2019 degree or Bachelorsu2019 Degree preferred u00b7 Requires previous clerical and/or retail experience u00b7 Optical experience preferred u00b7 Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHSu2019 Customer Service Policy u00b7 Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: Works in a retail office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information + Organization: Community Care Services + Department: HF Optimeyes Lakeside SVC Stor + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services u2013 from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Fordu2019s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nationu2019s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at /careers . Benefits The health and overall well-being of our team members is our priority. Thatu2019s why we offer support in the various components of our teamu2019s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Created: 2026-02-23