Patient Service Specialist - Outpatient/Admitting

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin North Hospital’s Emergency Department has multi-disciplinary careteams,and thestate-of-the-arttechnology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.Some of your day-to-day responsibilities will includegreeting patients, collecting registration information,assistingwith wayfinding, and transporting patients, when needed.The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position worksdaysfrom8:30AM - 5:00PM or 5:30AM - 2:00PM. Availability to work Monday-Friday and rotating weekends and holidays isrequired.A caregiver who excels in this role will:Providea comprehensive, proactive and “Patients First” experience for patients and vestigate,triageand resolve patient issues using the established HEART model.Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter andmaintainconfidential patient information.Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.Recruit, enroll and educate patients on MyChart and Appointment Pass.Process the workflow for the day.Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.Minimum qualifications for the ideal future caregiver include:HighSchoolDiploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service OR anAssociate’sDegreeand one year of experience OR aBachelor’sDegreeWorking knowledge of PC window applications sufficient to input and retrieve dataAbility to perform basic math sufficient to process insurance co-paysExcellent communication and organizational skillsPreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyAbility to type a minimum of 30 words per minute or demonstrable personal computer keyboard skillsPhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Pay RangeSalaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Created: 2026-02-23